그라나다 힐스 사우스 호텔

"주변에 아무 것도 없음"

"Location is perfect "

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."

"Great"

"호텔위치가 최고였어요"

"Perfect location to stay while visiting Universal Studios Hollywood!"

"It's awesome!"

"로비에 다양한 스낵바가 있습니다. 간단한 식사, 스낵, 요거트, 음료수 등이 있으며 아이스크림, 컴라면 까지 구입할 수 있습니다! (편의점 갈필요가 없습니다) 술은 판매하지 않습니다. 무료로 다양한 커피와 차를 로비에서 24시간 마실 수 있습니다"

"I honestly don’t understand why this hotel is rated as 4-star. It’s a run-down building which doesn’t have any proper amenities.. This hotel deserves 2.5 stars. "