올랜더 - 선셋 호텔

"This hotel is the worst. I used valet parking, and during the night, my car window was smashed and my child's school bag and a camera disappeared. The hotel didn't inform me of this until I called the Concierge. The front desk said nothing, even when I checked out. I asked what was going on, but they said they couldn't take responsibility. Why would anyone use valet parking when staying at a hotel? Terrible service, I never want to think about again. I was furious at their unprofessionalism and irresponsibility. The padre is unqualified, in a word."

"멋진 장소에서 좋은 시간 즐겼어요. 뒷뜰도 너무 좋아요"

"여기 절대 가지 마세요. It was truly the worst experience ever. Do not be fooled by the photos. This place is a cockroach nest, and the manager’s response was terrible. Do not stay here — seriously. Right after check-in, we had to kill a cockroach crawling around the room. Thinking it might just be bad luck, I went into the bathroom, only to find even more cockroaches and hordes of ants crawling all over the bathtub. We immediately packed our things and left, realizing it was impossible to stay. When I showed the photos of the bugs to the front desk clerk, he was horrified and said he would process a check-out promptly and that the room charge would be refunded the next morning. We left less than ten minutes after check-in and canceled the deposit payment (I still have the card transaction record). However, the manager is now refusing to refund the room charge. Instead of offering a sincere apology or compensation, the hotel insists on charging us even though we never actually stayed there. We have contacted the hotel directly several times, but they never responded, and even repeated follow-ups from Hotels.com were ignored by the manager. Please remember this: If you choose this hotel, you are signing up for a nightmare. The thought that those roaches might have gotten into our luggage and spread to our home still makes my skin crawl. And worst of all — no one will help you."

"샌프란시스코에서 라스베가스로 이동하는 중간 지점쯤 되요. 큰 도로에서 나와 멀지 않은 곳에 있어 다시 고속도로를 타기 좋은 거리였어요. 동양인은 별로 버이지 않았고, 간단한 조식을 제공해주는 게 좋았어요. 깔끔하고 조용했어요. "