2/10 - 별로예요
2025년 9월 10일
Poor management, staff need lots of training.
We have been to this property pre Covid-19 and had a lovely time. This visit was horrible. The accomodation we stayed in had finger marks all over the fridge & other surfaces. I asked a staff to clean it, she came back with a dry cloth to wipe. I was horrified and said for her to get disinfectant cleaning product. She said to me, we don’t have any, I had to say how are you guys running this place with such poor cleaning standard and charging premium rate. I told her to talk to the manager and get disinfectant. No one came back to attend to our request. This made me feel really uneasy in the accomodation. This made me look all around the accomodation. The tv had dirty spill mark, master bedroom basin had pieces of shaved hair. The bathroom rubbish bin had a layer of dust on it. The outside of the toilet bowl was dirty with dry water marks and dirt. The shower box glass was really dirty. It was so disgusting we visited family and only went to sleep instead of enjoying the accomodation. When we checked out we mention all the above to the office staff. The reply I got was I’ll let the cleaning staff now about this.
Satish
Satish 님, 1박 가족 여행
Hotels.com 실제 이용 고객 후기
