6/10 - ์ข์์
2025๋
3์ 20์ผ
Beautiful Island, Poor Communication
My family and I stayed in the penthouse at Brahama Blue Resort, and while the island and views were stunning, poor communication and service made our stay frustrating.
We arrived around 12:30 PM, as previously communicated with management, only to be told check-in wasnโt until 3 PM. Had this been mentioned earlier, we would have stayed on the main island longer instead of waiting outside.
The penthouse was spacious with breathtaking views, but several issues dampened our stay. The private hot tub, a major reason for booking, was dirty and unusable. The master bedroom TV didnโt work, and the bathroom had a strong sewage smell. Despite reporting these concerns, management was dismissive, and only after repeated messages via WhatsApp did we get any response.
On the positive side, all rooms had air-conditioning, and the cafรฉ served great food. However, the biggest frustration was the boat service. Signs stated after-hours rides were 20 Belizean dollars per person, but on departure day, we were suddenly charged $100 USD for a five-minute rideโdespite being previously quoted $25. They later covered half the cost, but the lack of transparency was disappointing.
Overall, the island is beautiful, but the poor communication and lack of responsiveness made this far from a perfect stay.
Monique
Monique ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
