Itโs a new hotel- hardware is superb. Service is good and staff is very friendly. However it turns out the AC in the room turns itself back to default temperature in a few hours - even when we are still in the room. Hotel staff explained that it only shuts off when it doesnโt detect anyone in the room. But it shuts off in the evening when we are sleeping. Itโs very annoying that we need to manually restart/reset the temperature. Other than that itโs a great hotel and we had a good experience. (All roomsโ AC behaved the same , we switched room )
Liming
2๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
N/A
WENZHE
1๋ฐ ์ฌํ
8/10
Nicole
1๋ฐ ์ถ์ฅ
2/10
CHEN
1๋ฐ ์ฌํ
10/10
CARMEN
2๋ฐ ์ฌํ
10/10
My stay was amazing, the staff is exceptional, polite and very accommodating. The manager went beyond my expectations and was also there to help me with daily excursions, translations and even helped me purchase a speaker last minute and have it shipped to the hotel in time for my daughters water polo game. 100% satisfied and would highly recommend this hotel.
gary
9๋ฐ ์ถ์ฅ
10/10
zhihua
2๋ฐ ์ฌํ
8/10
I stained the hotel from 27th-31st August 2024. The swimming pool was full of kids all the time, looks like the pool had been turned into a children swimming school. In front check in desk area, staff members were try to sale their โMoon Cakeโ to you on your arrival. The โcheck in boyโ told me that he can upgrade my room, but need to pay extra 480 Chinese RMB, then I can get free moon cake, but I need to transfer the money into his private WeChat account, required to add my private WeChat account with him. I think Hilton should look at that issues regarding the swimming pool usage and staff member education regarding privately sale goods to their customers. But hotel room is clean, lady cleaner is very friendly, other staff members were not too bad.
I recommend this hotel to others because it's located in a nice place in town in Chengdu and near the rail station, and nearby restaurants and shops. My stay was outstanding, the fitness center was great, with various amenities in there, and with a friendly receptionist there. The maids went the extra mile in cleaning, even wrapping up my plug cords for my iPads and phone, and the entire staff were very pleasant, courteous, and bilingual.
Andrew
5๋ฐ ๊ฐ์กฑ ์ฌํ
8/10
The facilities were very good. The staff's English could be better. The concierge service was adequate, but could be improved.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
5๋ฐ ์ฌํ
10/10
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ฌํ
10/10
Newly built hotel, great services.
The concierge and front desk are very helpful. Definitely will recommend to my family and friends.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Excellent property and location. Superb room. Dinning room was excellent.