When booking I didn't realize it was a shared bathroom, so I upgraded to a room with private bathroom. We took the elevator to the third floor which got stuck on the second floor and staff had to press a button in the hallway to get the elevator moving again. There was hair, dead flies, and a used bloody snotty tissue on the floor. The tv remote was greasy with a hair on it. The toilet paper roll had about nine squares of toilet paper on the roll. The freezer frost had redish brown stains and the blankets had brown streaks, that didn't even seem like they had been washed and worst of all blood on the front door. It was so bad we left and didn't even stay in the city.
The hotel refunded our upgrade money and informed us that a refund would have to be dealt with through hotels.com. When dealing with them via text they sent us a text of a woman's reservation details for a different hotel, the room types, check in and out info, her name and email, then said "sorry wrong chat". Very unprofessional on part on hotels.com and not very safe to be accidentally providing other people's itinerary to the wrong people. They then refused to provide a refund and said it was because the hotel wouldn't approve, yet they seemed to have no problem refunding the uprgade onsight and said we had to deal with hotels.com. So use caution in dealing with hotels.com, because you don't know if someone else may be getting your info accidentally in a "wrong chat".