Our room was dirty. All the linens were soiled, including the linens in the bag in the closet. We asked for clean linen and also asked that the room be cleaned while we were gone. Neither one of those things happened. The bathroom door hits the toilet every time you open the door. So you can't be sitting on the toilet and your significant other walks in to get something from the sink because your legs will be destroyed by the door. Also there were so many switches on the wall and only half worked. Had a ceiling fan in the bedroom which was a plus, but had no way to control the speed because there was no remote or way to control the switch on the wall. And we stayed there for our wedding night.
Justin
Justin ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 28์ผ
Michelle
Michelle ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 19์ผ
I always stay at this hotel when visiting my son in Richmond. This last trip was to watch his college graduation at VCU with a Masters degree. It is close to VCU. The rooms are very comfortable and roomy. My only complaint this trip is that the bathroom sink did not drin properly. Other than that I will continue to stay here
patricia
patricia ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 14์ผ
Ruth
Ruth ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 28์ผ
Sandra
Sandra ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 27์ผ
Patricia
Patricia ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 27์ผ
Garrett
Garrett ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 26์ผ
Better options than this in downtown Richmond
Air conditioning in our room did not work, was a miserable night. Breakfast wasn't great.
Kathryn M
Kathryn M ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 25์ผ
The air conditioning did not work in our room, and all of the rooms were booked, which prevented us from transferring rooms. The staff were very attentive and responded to the request, but we didn't get much sleep.
Christopher
Christopher ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 15์ผ
Solid 20 Hour Stay
Rahim
Rahim ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 14์ผ
Great business hotel
Check in was a breeze. The beds were amazing. Breakfast scores a 4 out of 5.
Craig
Craig ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 13์ผ
Octavious
Octavious ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 12์ผ
Sarah
Sarah ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 10์ผ
We always enjoy staying at Homewood Suites and this particular branch is no exception. The room was very clean, very spacious, have all that we need for a short stay, staff friendly, elevators fast, fellow guests were very nice and respectful, area is safe, very close to where we needed to go.
Thank you for our wonderful stay!
Manuel
Manuel ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 10์ผ
Room thermostat doesnโt work
Nayab
Nayab ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 9์ผ
Parking too crowded.
Humberto
Humberto ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 9์ผ
That unit was immaculately clean and bass were comfy. The breakfast was convenient and exceeded expectations
Ima
Ima ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 5์ผ
I never received the non-feather pillows I requested. The in-room safe did not work and maintenance was unable to fix it. Two of the four light switches in the suite did not work. Electronics charging station was missing from the suite as well. Breakfast selection was more limited than last time we visited. Danish and bagels were nearly stale.
Lars
Lars ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 3์ผ
Minerva
Minerva ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 3์ผ
NOT A HAPPY CUSTOMER - WANT MY POINTS REFUNDED
I had to go to the neighboring Hampton Inn due to A/C problems at the Homewood Suites.
I cannot log into WiFi since I am registered at Homewood Suites, and Homewood Suites is not listed as a WiFi option. Only Hampton Inn shows up as a WiFi option, and my name is not found as a registered guest.
The room is ok, but I had booked a suite with separate sitting area and a kitchen area at Homewood Suites. At Hampton Inn I am in a simple hotel room. I am very disappointed with this since I expected a more luxurious accommodation, and I brought food to have dinner in my room. As I had to park in a neighboring garage I cannot bring in all of my things. I use a cane, and also cannot carry heavy items without a luggage cart.
Margaret
Margaret ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 1์ผ
Great room space, very clean and excellent staff. The AC in our room want working and they immediately changed our room. Very Happy with everything.