While the room was clean, this property didn't have sufficient clean towels and it desperately needs updating....poorly cleaned hallways, issues with elevators, staff seemed overwhelmed at times
Darrin
Darrin ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 30์ผ
Laughable service and even worse facilities.
Check out was delayed from 3pm to almost 630. Even then my room had to be downgraded with no option to adjust price since I booked thru hotels.com. Also, the furniture in the room was dirty and/or not in proper working order. Staff at the counter was less than helpful with any concerns. My wife called to request blankets and pillows for the pull out couch as there were none provided in the room. The staff advised that housekeeping would be by shortly to provide them, after two hours of waiting at nearly midnight we went down to the counter in person at which point the staff rudely laughed and said โwe ainโt got none of any of thatโ. Definitely going to be reaching out to their corporate contact center to file an official complaint with them.
Aaron
Aaron ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 8์ 25์ผ
It was okay
Room wasnโt ready at check-in time. Parking was not available onsite except through valet, so had to park downhill and haul luggage.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 19์ผ
Daisha
Daisha ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 17์ผ
Nasty hotel. No linen
This hotel was nasty. Never had clean linen. Housekeeping did not come at all. Hard to reach the front desk. Asked for extra bedding for the couch. Was told housekeeping was coming and never came. Went back down to the front desk at 1am and they said there were no extra rooms and no clean extra bedding. Bo extra towels or wash cloths.
Makayla
Makayla ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 17์ผ
Kailey
Kailey ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 16์ผ
Angie
Angie ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 14์ผ
Wasnโt perfect but not terrible
I have to say breakfast was very good but the rooms smells, service people
Were nice but rooms were missing towels. The sofa bedding was not there and asked them the never bring anything. For one night itโs ok. Rooftop pool
Was
Nice and view beautiful but the smell of the rooms and basics like bedding and towels yeah was down side. Breakfast good and pool was very nice. Also the gym was cool. Overall I wonโt say was terrible just need more cleaning
Rogger
Rogger ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 10์ผ
Just okay
Staff was nice. Used in room phone called three different times said the call would be recorded for quality assurance nobody ever picked up... so annoying. Balconies sealed off in the room giving off a low security prison vibe. Book this property based on the pictures of the swimming pool, when I got there there was some type of family reunion blasting offensive music and people sucking on giant hookah pipes and vapes, not a chance that staff would enforce the no smoking policy never saw any security. The outdoor patio furniture was missing all of the pillows I guess someone had stolen them or throwing them off at the roof making the chairs very uncomfortable. Hallways were dirty and chipped paint everywhere looks like years of over painting mold and stains. This place was probably really nice back in the '90s. Parking garage was sketchy and dirty. Gave the homeless people in front of the hotel some free food. The bed was comfortable, I was going to try the breakfast but it was overrun by people mounding plates of free food in their pajamas, poor staff was overworked and the place was a mess. Overall it was fine, would book again or bring my daughter here.
Joseph
Joseph ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 10์ผ
Do not stay here
This hotel is horrendous to say the least. The lobby is upgraded. But the floors are carpet and as soon as you get out of the elevator to go into your room. It spelled like wet/molding carpet. My room also smelled just as disgusting. The toilet seat was broken. And my sheets had stains. Despite me going down to ask for a change for my sheets and them agreeing. No one came to change it. In fact a lady came to take out my trash but I asked her to change it and she did. They advertise laundry services but the laundry was broken and even had holes up at the top. My cloths still smell like mold carpet. This is the worst hotel Iโve stayed in.
Fraol
Fraol ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 9์ผ
ATL vacation
Breakfast was great and service was awesome. Room was not great. Did not receive room I paid for. The pullout bead was hard and I had to ask 3 times for bedding. Location was close to downtown which was good.
Keameashia
Keameashia ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 8์ 5์ผ
Tired
My guess is this hotel was probably built for the Olympics back in 96' so its well passed its sell by date and very shabby. Standard Suites are beginning to look tired and not to the standard I have become used to staying in IHG chain properties. Location wasnt too bad - between Mid town and Downtown - 15mins walk to downtown.
Andrew
Andrew ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 5์ผ
Good stay at heart of midtown
Excellent room with facilities and a great view of downtown Atlanta. Breakfast and valet services were also very good.
However room service/front desk line were not very responsive when called via intercom. Need to improve on this.
Aritra
Aritra ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 5์ผ
Nino
Nino ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 1์ผ
One of the worst hotel stays
We arrived and they didnโt have our room we booked. They gave us a room too small to fit our family. The mattress was ripped all the way down with no sheets. They gave us two towels for our family of 6. We called four times and went to the front desk three times to get extra towels, a sheet for the mattress and a crib for the baby. They only brought up the crib on the third try and when I asked the guy for the other stuff he said he would be back but never came back. Our room was hot the entire time we were there not cooling off so hot we could hardly sleep. We ended up sharing two towels for our family and took the sheets off of one bed to cover the other one so we could sleep on top of the sheets. Such a terrible experience
Tom
Tom ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 30์ผ
Emma
Emma ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 28์ผ
The first room smelled so bad that we were all gagging. We were fortunate to be given another room, but the air conditioner went out. We were then put in a room in the Crown Plaza, but it was so cumbersome getting the security guard to let us in and out of the building that we went back to the room without air conditioning. Fortunately the air decided to come back on but not because maintenance came, because they didnโt. It cost us $50 just to unload our luggage because we had to valet. That is too expensive for regular travelers. The food that we got at the bar was excellent. The rooms we stayed in were immaculately clean. Would we stay there again? I doubt it.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
์น๊ตฌ์ 5๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 27์ผ
Jeffrey
Jeffrey ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 25์ผ
Michael
Michael ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 25์ผ
Don't Stay Here. Stay Away from Here,
Overall, it was a horrible experience. The floors were so dirty! Lighten was really bad. Dryers were not working and no sign posted. Hotel is old and needs remodeling. There were so many issues that I encountered and I also witnessed other guest with many issues as I spent a lot of time at the front desk. There were 3 amazing staff that did a great job considering what a bad hotel it was. Those are Tamika from housekeeping, Dorothy and Orlando from the front desk.