I am writing to inform you that after our booking on August 5th, 2025, we stayed in the room for less than an hour due to the conditions of the room. The floor was filthy , and there was insect frass (droppings) in between all the sheets on both beds, there was an intense smell.of smoke in the room upon entering, and the curtains were stained with smoke and rust. The toilet never stopped running the entire time we were in the room. I voiced my concerns to the clerk at the front desk and when no other accommodation was offered, I told her we were checking out. No refund was offered. We tried to get one through the booking agency (hotels.com) and received no results. At this time, I am informing both the Department of Consumer Affairs at (800) 922-1594, the Attorney General for the state of South Carolina at (1-803-734-1221), and the Department of Public Health at (803) 545-4370. If you wish to issue a refund for our stay, then these complaints will be redacted.
Micaela
Micaela ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 10์ผ
Not Quite Perfect / Sincere Staff
We travels from North Carolina! It had been a good day but long day. When we arrived the gentleman at the counter was pleasant, cheerful but not trying too hard. He made my check in effortless. The room keys are a little wonky and the luggage carts at loud. I am traveling with an incontinent person so to have laundry facilities available on my floor was nice. However the dryer hadnโt been clean and there were cigarette butts in it. I use to work in hospitality I understand how hard it can be some days to get everything perfect so give the staff some grace even if your floor is a little sticky. Just let the staff know they will either clean it or move you rooms.
Edward
Edward ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 30์ผ
Louis-Philippe
Louis-Philippe ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 24์ผ
It was an okay stay. A couple of the towels had stains from prior use.
John
John ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 21์ผ
Various AC outlets and lamps not working.
Problem with phone for room to room use.
Ernesto
Ernesto ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 17์ผ
Needs a lot of maintenance
Marco
Marco ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 16์ผ
Property needs a face lift Check-in went well but I later went back for a blanket Wo men in the office didnโt seem too happy they grumbled commenting that blankets were in the laundry room Since it seemed like a huge ask I said donโt bother & left Later knock on the door & 2 women showed up with blankets the same 2 who grumbled about having to get one Floors were dirty & could have been vacuumed Food was left in the refrigerator Everything that could rust was rusty especially in the bathroom Cheap thin towels You get 2 small bath towels 1 hand towel 1 washcloth so if thereโs 2 people in the room youโre sharing towels & washcloth Fitted sheet didnโt fit well corners kepT popping off Heating/air conditioning unit worked but setting temperature was not possible it seemed you had 2 choices hot or cold No hangers No do not disturb sign & so housekeeping come banging on the door early in the morning Breakfast was a joke cold weak coffee No hot water for tea & the selections were poor at best McDonalds down the street would be gourmet compared to the sad breakfast offered One evening all the alarms at the property went off this continued for about half hour Nobody around to address the issue Another evening the electric went out (it was an area power outage) mentioning this because there were no security/emergency lights that normally hotels have in case of power outages the entire property was dark Ratings made this property appear much nicer that it was Wouldnโt stay here again
Drew
Drew ๋, 4๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 11์ผ
front desk attendant was super friendly
william
william ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 10์ผ
Will not return
The staff were arguing with each other and were very inefficient. The surrounding property did not feel safe. The property was not clean, nor was the room.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 9์ผ
The property was fine as long as you know the difference between a HOTEL and MOTEL.
The sheets and towels were clean. The room was large and had a nice sized fridge, microwave and coffee pot. They allow pets (and even kids). There was NO illicit activity apparent in the parking lot. The staff were friendly and helpful. No bugs/vermin in rooms.
On the downside...The free breakfast was cold cereal, some of the furnishings were stained, rusted, etc & I would not walk on the floors barefoot.
Overall an acceptable place to stay in the area and great place for the price.
Andrew
Andrew ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 7์ผ
I think through no fault of their own the property needs a complete overhaul, with that being said the staff was friendly and room was clean.
Theresa
Theresa ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 6์ผ
The property was old and outdated, but you get what you pay for.
Duane
Duane ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 29์ผ
Rohan
Rohan ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 22์ผ
Good price for a room. The location
Alex
Alex ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 16์ผ
No working vending or ice machine.
Breakfast was a waste of time; coffee & cold cereal. From desk staff is pleasant.
ZENOLA
ZENOLA ๋, 1๋ฐ ์ฌํ
Travelocity ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 15์ผ
It's a good hotel
maria
maria ๋, 2๋ฐ ์ฌํ
Orbitz ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 14์ผ
David
David ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 10์ผ
Rohan
Rohan ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 10์ผ
Sara
Sara ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 7์ผ
Clifford
Clifford ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 7์ผ
Shane
Shane ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 3์ผ
Summer
Summer ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 1์ผ
Staff was excellent very friendly and helpful. The rooms are decent and the breakfast had options like toaster waffles and breakfast sandwiches as well as other options. It was a good stay.