The hotel was pleasant and clean and front office staff were polite and accomodating. However, there were a number of issues which took a long time to resolve, even with an Indonesian interpreter - which was frustrating. The lifts were slow, and there was no option to take stairs. The towels were worn and unnecessarily changed along with the bathroom toiletries (plastic hair caps etc) which was wasteful. The fridge wasnโt actually cold enough to keep any cold water or milk in. I was told at breakfast that I wasnโt able to take a plate or knife up into my room to use later to be able to eat the mango I had bought at the supermarket which was disappointing. My washing was removed from my room one day while I was out, without me even requesting it to be done yet as I hadnโt quite finished sorting it into the laundry bag or filled in the paperwork to go with it. I tried to explain at the front office that it wasnโt ready to be removed. They assured me that staff had photographed the clothing items to keep track of it and it would be washed and returned by the next morning. It wasnโt back so I enquired again the next afternoon but with a change of staff nobody knew anything about it. They told me it had been delivered which it hadnโtโฆthen house keeping asked what the washing items were? What brandโฆ etc total confusion and I needed to pack my bag to leave the next day which caused unnecessary stress. It finally arrived that night but I found the whole situation very frustrating.