Front desk staff were professional and polite. As others have said before, cleanliness was an issue. The room looked tidy upon entering but closer inspection it showed dust and dirt around the corners, nightstands, bed and inside the closet, in general the carpet was very dusty. My husband and I were sneezing and stuffed up all night. I requested a vacuum the next and the lady that brought it to my door was very rude. She was accompanied by a young employee and when I thanked her, she turned around and told the young lady: “make sure you do it right so this doesn’t happen again” while pointing at me. She walked away without a word. I was dumbfounded and felt bad for the young employee. The manager had offered to send someone to do a thorough cleaning but I declined as I had already cleaned myself. Look at the photos.
There’s a grocery store across the hotel which is conveniently located near restaurants and shopping but it’s still quiet at night. Rooms and restrooms are large and have a mini fridge, no microwave. Mattress is not very supportive and sinks a bit.
The low rating is due to lack of cleanliness. Look at the photos, that dirt came all from flat surfaces like night stands, headboard, light switches and table.
