The condition of the property was horrible, and unacceptable to be honest. Yes it wasnโt the most expensive accommodation on the Gold Coast but it certainly wasnโt cheap by any stretch of the imagination, the place smelled really bad, the fridge was dirty and sticky, towels had yellow stains, glasses had lipstick on them, the seats were dirty, carpet filthy, dirt and old sweets were under the beds, and worst but not leastโฆ the bed was filthy, when we lifted the sheets up there was black marks, urine marks โ it was horrible. One of the sliding doors also kept falling off runners, and the main balcony doors had a gap and never shut, the whistling from the wind was crazy.
We actually complained on night and wanted to leave, we got a phone call the next day but no offer of that. They said theyโd send housekeeping up, I donโt think they did.
We want to complain but I canโt seem to find a way to speak to Hotels.com about this. Social media may be our only way. But in summary, this stay was not acceptable when paying good money and is really recommend avoiding, and Iโd love to speak to somebody!