2/10 - 별로예요
2025년 10월 6일
On the evening of our stay I discovered mold growing on the bathroom ceiling. I noticed this around 10:30pm. Since we were told at checkin the hotel was completely sold out and my children were already asleep I figured there wasn't much that could be done. I did text the staff at the front desk about it. I didn’t hear anything so I went to bed. In the morning I spoke to the font desk. I was told the mold was likely due to a recent water leak. I requested a full refund for our stay. I was told that since I had booked through Hotels.com that I would need to go through them. I reached out through Hotels.com and was only issued a partial refund. It is clear this property does not properly clean it's rooms or value it's guests. Mold is a health hazzard and a full refund was warranted.
Sophie
Sophie 님, 1박 가족 여행
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