We had a very friendly warm welcome - great start. Our suite was roomy and hence an initial wow factor. View onto pool area was really pleasant. Comfy bed & quiet. But per the notes below, we were on the whole โunderwhelmedโ. Hotel has โgood bonesโ but would benefit from a refresh.
1/ Slippers were missing - no big deal - but weโd put on swimwear and husband got dressed to go to reception to get some for use around pool.
2/ Bathroom was roomy, and although clean, the tiles had lots of stains (we think from bleach - made the bathroom โlookโ dirty and unappealing). Modern smart fittings, but bath fascia was made from tatty old painted wood & looks out of place. No surface for toiletries. Shower seemed to have a glitch - difficult to control temperature (too hot). We overheard some others complaining.
3/ It seemed like the โBโ team were on at breakfast on bank hol Monday. I quietly gave polite feedback about poor service and poor food quality (beans cold and watery, egg obviously not fully cooked, toast was served as warm bread). Another lady caused a bit of a scene complaining.
4/ In underground car park, โdripsโ from old overhead pipes, caused 6 x patches of limescale on our car. My husband couldnโt remove them with a cloth or by scraping with his credit card. I asked staff for some window cleaner. Lady was obliging and apologetic. She brought a lemon from the kitchen & came to assist us (had this issue before). This solved problem - phew!
Could do better.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 17์ผ
A jewel of a find
We thoroughly enjoyed our visit to the Feversham Arms. This is one of the most welcoming hotels. Staff are friendly and always great you with a smile and meet your needs on every request. The spa is wonderful, we used the facilities each day of our stay. The hotel is perfectly situated in Helmsley. It is opposite the Cleveland way, we walked to Rievaulx Abbey and back with was a lovely walk. Our Anniversary dinner was excellent, the flavours popped in your mouth and the whole culinary experience was unforgettable. A little jewel of a find, one we would certainly revisit.
I G
I G ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 12์ผ
3rd trip in 14 nonths and not sure we will be running back. Bedroom average. First breakfast service not good, second morning better. Food in restaurant, again average but over priced, as are all drinks. Receptionist needs training. Hopefully the new owners will improve things.
Wendy
Wendy ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 10์ผ
Lovely place to stay
A lovely place to stay,a homely feel created by welcoming and friendly staff.
Located in the heart of a pretty village with a market on Fridays, independent shops and lots of cafes!
Two or three pubs to eat in-which were perfectly acceptable.Plenty of walking routes around and near enough to other tourist attractions/coast
Pool area is very relaxing and in a sun trap in the afternoon. Rooms are spacious,clean and comfortable. Only downside was noise from poolside filter/air con system whirring during the night. Breakfast cooked to order using good quality produce. Restaurant is higher end dining and there are no other alternatives.
Some evidence beginning to show of wear and tear in pool and dating of fittings in bedroom/bathroom which is just ok for now but fees are on the expensive side for that to be the case
carol
carol ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 7์ผ
Sarah
Sarah ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 6์ผ
Great stay again. Heated pool was a highlight for our 8 month old. Staff were great and lunch at the pool restaurant reccomended.
James
James ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 4์ผ
Emma
Emma ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 4์ผ
Graham
Graham ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 26์ผ
Keith
Keith ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 24์ผ
Susan
Susan ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 23์ผ
Perfection
Rating a hotel that gets 10 out 10 for every element of our stay, booked and the added day we added on (as we werenโt ready to leave), is easy to do.
A wonderful hotel, a wonderful location.
Thank you.
Mrs C
Mrs C ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 15์ผ
Everything was excellent
Susan
Susan ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 23์ผ
A friendly welcome from excellent staff together with good accommodation made our stay very enjoyable.
David
David ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 16์ผ
Linsey
Linsey ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 2์ผ
A Perfect Anniversary Escape in Serendipity โ Every Detail Considered
We stayed in Room 15, Serendipity, to celebrate our 10-year wedding anniversary, and the experience was flawless from start to finish. Thoughtful touches like welcome chocolates and a personalised congratulations message made us feel truly valued.
Dinner was superb โ beautifully presented with outstanding flavours โ and followed by a surprise delivery of celebratory truffles.
Serendipity offered direct poolside access via a private staircase, allowing us to step straight out into the sunshine for a relaxing afternoon with cocktails โ the Hugo Spritz was a standout.
Every member of staff we encountered was warm, professional, and attentive, and the spa provided just the right atmosphere to unwind. The personal touches really made us feel celebrated, and itโs clear the team takes genuine pride in the guest experience.
We wouldnโt hesitate to return โ and weโve already recommended Feversham to friends looking for a special getaway. Thank you to the entire team for a truly memorable stay.
This is a wonderful property and unusual for a hotel with a spa. It is located in the market town of Helmsley which offers a great selection of places to wander to.
The hotel has a range of rooms - this time we stayed in a spa suite and couldnโt fault it. A large entrance into a separate living area, a huge bedroom and bathroom with fabulous bath tub and separate shower. Breakfast was delicious with a range of options.
The spa is included in the price too, which is another reason to visit this hotel. The outdoor swimming pool was heated to a perfect temperature which enabled us to spend time outdoors on both a cloudy, chilly day and one with wonderful sunshine. There are 4 heated experiences - I loved the salt steam room.
The quirky lounge is another hit- instead of loungers there are a range of huge chairs and sofas with blankets - perfect for a chill and/ or an accidental doze!
Love this place and canโt wait to come back.
AMANDA
AMANDA ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 15์ผ
Enjoyable stay
Lovely, friendly staff. Took the dog and there was a bowl, blanket and biscuit waiting for her. Pool is to die for - warm and inviting. Dined out so can't comment on the evening meal, but breakfast was tasty. They allowed us to eat in the snug with the dog and even gave her a sausage, which was appreciated. The only negative I can think of, is that the pillows were on the hard side. The room was spacious and clean.