Excellent for getting close to Buckingham Palace, the communications at Victoria station and located on a calm street. The staff was nice and efficient but the room standard was not up to scratch. Our family room was in the basement, under the entrance. Due to the summer temperatures, we had to keep the windows open but since the windows were accessible from anyone passing by on the street, we didn't feel safe in our rooms. There was a lot of activity (and TALK) from staff and other workers who we visiting storage rooms right outside the windows, even waving at us at times. Hot water came and went, a shelf fell down in the bathroom, there were mouse traps in the room so I hope the other rooms are better. However - credit to the team that served us a great breakfast!