Our butler Ernesto provided excellent service always attended to our needs and assisted in setting up the restaurants for dinner. We saw him every day and make sure we were alright.
Gregory
Gregory ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 31์ผ
Amari
Amari ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 31์ผ
Terrence
Terrence ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 31์ผ
Victor
Victor ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 27์ผ
Luis Eduardo
Luis Eduardo ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 24์ผ
Uno de los mejores hoteles de Punta Cana
La estadรญa en el hotel fue espectacular, la atenciรณn fue 1A. La atenciรณn de nuestro mayordomo Elvin fue demasiado buena. Nos quedamos con las ansias de volver
Ronny
Ronny ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 31์ผ
Good
I think they should have a greater variety of activists, a slightly more flexible pool and bar schedule, as for the employment mania if I give them an excellent punctuation then that's how it was
Cesar
Cesar ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 23์ผ
Excelente experiencia! Muy recomendable
Ruth
Ruth ๋, 5๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 14์ผ
We had a great time, however 2 things that stood out in a negative way, first was the fact that the air conditioning was rarely on, the heat made the stay uncomfortable in the rooms and restaurants to the point that its was unbearable to eat at restaurants at night and we are from PR, in other words we know heat. Second was the service in buffet and restaurant, we had to constantly remind the staff that we were waiting for our water, coffee and other drinks.
Jose
Jose ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 11์ผ
Marcos
Marcos ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 30์ผ
So far the only resort going to in punta Cana , had a blast , food very good just not much to pick from but overall is good , love the water park , only thing I recommend is that staff be a little more nice ,
Jose
Jose ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 29์ผ
A LOS MESEROS LES URGE UN CURSO DE CAPACITACIรN
Las instalaciones estรกn muy bien pero los meseros del bufete, te ignoran totalmente y se la pasan platicando entre ellos, si no eres categorรญa Diamond solo hay un restaurante bufete para todos los huรฉspedes, el parque acuรกtico si es muy divertido y los bartender te atienden muy bien, el servicio en la cafeterรญa es muy bueno,
Alma Isela
Alma Isela ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 28์ผ
Stefanie
Stefanie ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 26์ผ
Orlando
Orlando ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 23์ผ
Christina
Christina ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 22์ผ
The food was terrible. It was either flavorless, undercooked, had a hair in it and on really lucky days, a combination. Very few vegan options. Staff supplied lots of towels and most were cordial/helpful. I didnโt get the chance to experience the entertainment/activities. Wonโt be returning.
Samantha
Samantha ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 20์ผ
Terrible customer service.
Shirley
Shirley ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 20์ผ
Se pasa bien, un lugar tranquilo para la familia.
Keila Marie Iraola
Keila Marie Iraola ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 20์ผ
My family stayed at this hotel for 4 days (June 16โ19) for what was supposed to be a relaxing vacation. Unfortunately, our experience was extremely disappointing due to persistent problems with the door lock system from the very first day.
Our room key card failed to work multiple times each dayโsometimes 4 to 5 times in one day. Every time this happened, we had to go all the way back to the lobby, wait in a long line, and ask for help. We repeatedly requested a room change, but the staff at the front desk were unhelpful and quite unfriendly in their response.
These constant issues seriously disrupted our trip and turned what should have been a joyful family vacation into a very frustrating experience. We do not feel satisfied with our stay and would not recommend this hotel to others.
Hee Hyun
Hee Hyun ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 20์ผ
Hotel staffing was very has poor customer service practice, the buffet staffing is terrible, no one seems to like their job and do it with a frown on their face. The food was repetitive for all 4 days i was there. It sucks that alot of visitors share the same sentiments and nothing had been done about these issues.
odave
odave ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 19์ผ
The property was nothing like the pictures run down cracks in the mirrors. Ceiling had cracks and patch repair work. Overall cleanliness was subpar. There was no way to get reservations for a party of our size. None of our diamond package was given to us. It was supposed to include upgraded liquor, upgraded food, but service and accommodations none of which were provided to us or Buttler informed us that he would not be able to assist with anything including restocking our fridge, which only had two waters and two sprite for a party of seven.
Lindsey
Lindsey ๋, 6๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 19์ผ
Hexnaira
Hexnaira ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 19์ผ
Juan yoel
Juan yoel ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 19์ผ
Room that I thought I reserved not the same room that I stayed in room was too small for the family of 4 also was very dirty will provide pictures also when I requested to change the room for bigger room they said not available manager is so rude didnโt help at all
I request at least some of my money as refund or credit to use in the future I feel that I paid to much for this vocation very bab