Staff friendly, hotel run down a bit (old) clenung could do with a little mote effort and new carpets as the ones around hotel very worn.
At night the steps to our room was fimly lit, had to use light on phone to safely go down to our room.
BUT having said said all that, pool area nice, bar was not expencive, breakfast was nice, so it had a lot of good points.
Would i stay again? For the price and closeness to the beach and town YES i would, had a fantastic time in Santa ponsa and the hotel didnt spoil it in any way