The air conditioner in my room didn't work. It was very noisy and didn't cool down at all. I told the staff about this, but they didn't do anything about it. And it seems that it wasn't even relayed to other staff. When I told them again, they had never heard of it before.
My friend requested the staffs for cleaning his room. but when we came back the hotel, his room was not cleaned.
YOUNGJOO
YOUNGJOO ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 15์ผ
Horrible customer service
Room was so hot when we got there even though a reservation had been made weeks in advance. I asked for my room to be cleaned daily and for fresh towels which they did not accommodate even after reassuring they would.
Jeannie
Jeannie ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 13์ผ
Rodney
Rodney ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 8์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 8์ผ
Catherine
Catherine ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 7์ผ
Worse stay please
Check in was suppose to be at 4pm and did not check in until 4:45pm . The room we received had a musty moldy smell. Carpet was wet . Light fixtures had dirt on them . TELEVISION did not work or the remote control .refrigerator was broken . No microwave . Shower was broken . Tub was dirty . Shower drain was not working and tub was filling up with water . Shower head did not work . It did not have pressure , instead it was spitting out water . When complained at the front desk the customer service desk treated me like I was an inmate asking and complaining about my stay . I was also treated like an inmate telling me that this is all we have and we cannot do anything about it . I asked for another room and they didnโt have it . I called and complained 3 times . I even called Hyatt main office and they transferred me to the service desk . The next day I went to the service desk and Kyle helped me and assigned me another room on the 3rd floor. Apparently rooms on 3rd floor were ok but not worth 200$ a night !!!!! Breakfast was wacky ! I have seen better breakfast than this powdered eggs , pre made waffles bacon .
Catherine
Catherine ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 4์ผ
MORGANA
MORGANA ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 30์ผ
Great place
Relaxing! They have the best front desk customer service for a hotel. Friendly staff. Very attentive. My breakfast bacon, egg, and cheese with picante sauce tacos were amazing and the breakfast bar gives you an opportunity to make your own breakfast parfait with fresh strawberries and blackberries. The housekeeping staff supplied us with everything we needed and allowed us to sleep in without knocking on our door for services. The maintenance staff was quick to respond when we needed to get out remote programmed to the tv in our room. I would recommend to all my friends and family. The Hyatt Place is an excellent place to stay.
Patricia
Patricia ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 22์ผ
Edward
Edward ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 28์ผ
NICE PLACE
Robert
Robert ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 23์ผ
John
John ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 16์ผ
Carol
Carol ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 16์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 12์ผ
Deborah
Deborah ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 12์ผ
Passion
Passion ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 11์ผ
Great
Had a great time
Conrad
Conrad ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 8์ผ
Jose
Jose ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 6์ผ
Miguel A
Miguel A ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 5์ผ
nice location but hotel is in poor conditions
hotel room was not clean, rust on all lamps, even next to the bed. The AC panel's screws were loose and the AC itself was noisy and on top of that I am pretty sure the bed had bed bugs. We are not staying there anymore.