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Novotel Pekanbaru

4.0 star property
Pekanbaru hotel with outdoor pool and restaurant

Choose dates to view prices

Treat yourself to upscale comfort at Novotel Pekanbaru, where a poolside bar and spa services await. Unwind in the garden, enjoy international cuisine at Food Exchange restaurant or indulge in a coffee from the coffee shop/cafe. With free WiFi and concierge services on hand, you'll feel right at home.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Airport transfer
  • Bar
  • Free parking
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Business center
  • Meeting rooms

Feel at home (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Television
  • Garden
  • Terrace
$47 nightly
The total price is $51
Nov 30 - Dec 1
Total with taxes and fees

Why we love this property

Wellness haven
Spa services featuring relaxing massages await at this hotel. A health club, fitness room, and garden provide perfect spaces for rejuvenation.
Culinary choices abound
The restaurant offers international cuisine, while the cafe and bar provide more options. Vegan and vegetarian choices include a buffet breakfast.
Midnight cravings solved
This hotel offers the perfect solution for late-night hunger with 24-hour room service. Guestrooms feature convenient minibars for refreshments.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | Minibar, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Minibar
Free bottled water
  • 301 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | View from room

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Minibar
Free bottled water
  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 Double Bed, Balcony

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Minibar
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony

Deluxe Room, 2 Twin Beds, Balcony | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Twin Beds, Balcony

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Minibar
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Twin Beds

Superior Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Minibar
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Superior Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Minibar
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
LED TV
Eco-friendly toiletries
Hair dryer
Minibar
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

Similar properties

Daily buffet breakfast (IDR 170000 per person)
The Premiere Pekanbaru
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very Good, 26 reviews
$52 nightly
The price is $58
Nov 30 - Dec 1
Total with taxes and fees
The Premiere Pekanbaru
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About the neighborhood

Map
Jalan Riau No 59, Pekanbaru, Riau, 28154

What's nearby

  • Ciputra Seraya Mall - 3 min walk - 0.3 km
  • Raya Mosque - 8 min walk - 0.8 km
  • Senapelan Tunjuk Ajar Integritas Park - 19 min walk - 1.6 km
  • Pekan Baru Mall - 3 min drive - 2.7 km
  • SKA Mall - 6 min drive - 6.0 km

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 30 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪D’Oven - ‬1 min walk
  • ‪Food Exchange - ‬2 min walk
  • ‪J.Co Donuts & Coffee - ‬2 min walk
  • ‪Dewi Seafood - ‬1 min walk
  • ‪Bakso Lapangan Tembak - ‬2 min walk

About this property

Novotel Pekanbaru

When visiting Pekanbaru, Novotel Pekanbaru is a great choice to consider. Guests can indulge in massages and enjoy international cuisine at Food Exchange, which is open for breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights.

At a glance

DONE

Hotel size

    • 150 rooms
    • Arranged over 15 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Contactless check-in available
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool

Working away

  • Business center
  • Meeting rooms
  • Conference space (10549 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Spa services
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 40-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Food Exchange - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Molecule Gastro - Onsite bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 108900 per person
  • Airport shuttle service is offered for an extra charge of IDR 100000 per room (one-way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per night

Policies

This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Pekanbaru Opening May 2016 Hotel
Novotel Pekanbaru Opening May 2016
Novotel Pekanbaru (opening March 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru (Opening May 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru Pekanbaru
Novotel Pekanbaru Hotel Pekanbaru

Frequently asked questions

Does Novotel Pekanbaru offer free cancellation for a full refund?

Yes, Novotel Pekanbaru does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Pekanbaru?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Novotel Pekanbaru?

Sorry, pets aren't allowed.

Is parking offered on site at Novotel Pekanbaru?

Yes, there's free self parking.

Is airport shuttle service offered by Novotel Pekanbaru?

Yes, an airport shuttle is available. The charge is IDR 100000 per room one-way.

What are the check-in and check-out times at Novotel Pekanbaru?

You can check in starting at 2 PM. Check-out time is noon. Express check-out and contactless check-in are available.

What is there to do at Novotel Pekanbaru and nearby?

Novotel Pekanbaru has an outdoor pool and a health club, as well as spa services and a garden.

Are there restaurants at or near Novotel Pekanbaru?

Yes, Food Exchange offers international cuisine.

What's the area around Novotel Pekanbaru like?

Novotel Pekanbaru is a short 2-minute walk from Ciputra Seraya Mall and 9 minutes' walk from Raya Mosque.

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Novotel Pekanbaru Reviews

Reviews

8.4

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

Clean, tidy, courteous staff.
Raymond Joseph, 2-night trip

6/10 Good

There are mosquitoes in the dining area.
Patsy, 1-night trip

10/10 Exceptional

Nice clean comfortable and conveniently located next to Ciputra Mall
Thian Chye, 1-night trip

6/10 Good

Very average
Raymond Joseph, 4-night trip

8/10 Very good

Good location.

Convenient hotel with good location. The sound from the corridor is a bit loud. Or maybe just the people that are load. Great breakfast. Very much a standard hotel without surprises. GF. Have a nice pool.
Klas, 1-night trip

10/10 Exceptional

During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
susan ann, 1-night trip

6/10 Good

Chiller is not working
GIM SHENG, 2-night trip

10/10 Exceptional

Great facility and friendly staffs!
Windra, 3-night trip

8/10 Very good

이용 후기

그런대로 깔끔하고 상태 양호
Hak Sub, 1-night trip

10/10 Exceptional

아주 편하고 청결한 숙박
Guyoung, 3-night trip

8/10 Very good

이용 후기

혼자 출장으로 사용하기에는 적합함
1-night trip

8/10 Very good

Good and clean

Clean new Hotel... Fulfils what can be expected from Novotel. Propably the best hotel in town
Ari, 2-night trip

10/10 Exceptional

This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
3-night trip

8/10 Very good

Room lighting should be brighter otherwise rooms are clean and worth the price
1-night trip

8/10 Very good

Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Irene, 3-night trip

10/10 Exceptional

awesome stay

my choice of hotel, for my stay in Pekan Baru. Staff are super friendly and service with a smile.
susan ann, 1-night trip

8/10 Very good

Mall is beside the hotel. Eateries is all over the surrounding area.
4-night trip

4/10 Fair

服務態度

服務態度差，房間內小毛巾也沒有。
Su, 3-night trip

4/10 Fair

Staff rude Expedia ages for our kids not registered with hotel wouldn’t give us beds for them. Had to argue for 25 minutes to get an upgrade
G, 1-night trip

10/10 Exceptional

Great place in pekanbaru next to culinary area and near down town
M, 1-night trip

10/10 Exceptional

Good facility and great staff. Clean, convenient, good breakfast.
1-night trip

10/10 Exceptional

Excellent staff, willing to please. I really can't say enough. They normally have the room ready if I check in early. The is shopping and movie next door. The food has been good. I am an expat. I go to Pekanbaru monthly to relax. This is the place to stay, without exception.
1-night trip

10/10 Exceptional

Recomended...suasana nyaman hotelnya bagus..pelayanan bagus
1-night trip

10/10 Exceptional

Really enjoyed but had some inconveniences.

Really clean rooms and nice staffs, very professional. I had reserved a double bed room but the hotel received it from an agency as a reservation for a twin bed room. Hope they clear out the problem with the agency. The room was clean but its towels are smelly, like butter. It would be better if the customer brings his own towel. They have nice bar(smoking) and restaurant(reasonable price w/ very welcoming staffs, taste is ok), I was very satisfied with the hotel.
2-night trip

8/10 Very good

relaxing stay in NOVOTEL

always stays in novotel during biz trip. Location and WIFI awesome with friendly and attentive staff.
susan ann, 2-night trip