Bath had hair in the tub. Rubbish under bed.
Stayed for 3 nights i requested extra pilows as never received them even after going to reception twice.
Never anyone serving at the bar. You always need to seek them out to purchase drink.
Breakfast is rather expensive considering the lack of choice.
Yet again no one is waitng there to seat you or take payments.
The food quality is very poor. And the juice tasted watered down.
Amelia
Amelia ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 16์ผ
Steffi Maria
Steffi Maria ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 13์ผ
Naushad
Naushad ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 11์ผ
Thushyanthini
Thushyanthini ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 10์ผ
Thushyanthini
Thushyanthini ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 8์ผ
Great views
Loved watching the planes on their flight paths & seeing London city in the distance
Elissa
Elissa ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 4์ผ
Extremely pleasant and comfortable.
Geoff
Geoff ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 29์ผ
A bizarre experience for a 4* hotel
A clean hotel room but there were several unusual features. Firstly, the media ports USB point etc above the dressing table did not work; staff said, "yes these no longer work in the rooms, just use the 3 point plug under the desk". The pillows were like sleeping on a bag of rocks, shower facility had shampoo but not conditioner and the fridge did not work. When I queried this with hotel staff, I was simply told that they "no longer provided refrigerators" and that it was 'just for show'.
Breakfast was sufficient and there was a nice variety of food but the scrambled eggs were cold and inedible. All in all an OK stay, but there is no way I would call this a 4* hotel, scratch the surface and it was really below par.
nicola
nicola ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 27์ผ
Martyn
Martyn ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 16์ผ
Convenient hotel to Heathrow
3 travel buddies staying 2 nights before flying out of Heathrow. We required 3 beds in one room which the hotel accommodated. It was a bit tight, but we were only there to sleep. The beds were comfortable, the room was spotless, and our request for extra towels & a pillow was answered within a reasonable time frame. My only complaint is that the towels are thin and small! No face cloths. I would suggest the hotel invest in large fluffy bath sheets as well as face cloths - that would really put the 'grand' in Park Grand Heathrow! Onsite restaurant had a fabulous breakfast (for a fee) as well as a pretty good menu for supper. Would I choose this hotel again or recommend - I would (I might bring my own towel though)
Pat
Pat ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 15์ผ
Really comfortable stay and great service, with a special mention for Monica on reception.
Nigel
Nigel ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 13์ผ
Lovely staff
Martyn
Martyn ๋, 4๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 12์ผ
ali
ali ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 11์ผ
Have stayed many times recently. Generally
Supergrass
Supergrass ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 11์ผ
Hotel was nice. Staff was friendly. Room was clean enough. The area was not a place where you would feel safe going out at night
Natalia
Natalia ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 9์ผ
Esther
Esther ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 5์ผ
Staff are very friendly and helpful
Martyn
Martyn ๋, 3๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 2์ผ
Thank you,
Love love
Miss Samzi Sarah
Sammy
Sammy ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 31์ผ
ARINDAM
ARINDAM ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 27์ผ
The room wasnโt to standard, was woken by a fire alarm
At 2am there was no communication from staff, chaotic scenes from customers worried. Stairwell carpets are dangerously coming causing health and safety issues trip hazards. After the ordeal from the fire alarm couldnโt sleep. Bed was to squeaky and was not a pleasant stay. Please advise
Nabil
Nabil ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 27์ผ
The bed sheet has blood stain on it.
The bed was uncomfortable
A complaint was made to the reception who came and looked at the bed and just put a another sheet on it..not able to move to another room