6/10
Come to park Regis often. Normally everythings great top to bottom. This time crazy queues waiting to be checked in. Guy and girl at reception were jumping between queues. Proper amateur hour. Wasted 15/20 mins standing around. A lovely Asian lady with a head band/scarf came out of the office to serve me. She was so professional and genuine. Gave me choice of room, made my poor start so much better. She was top drawer. Wish I got her name. Everything else was decent as it always is.

Qass
2๋ฐ ์ฌํ