We always stay at this hotel when we are in Birmingham. The last two occasions we can see things do et seem right. Staff donโt care about things that go wrong,
We checked before we left in the bar menu that we could get food when we returned and were back by 9.20pm. By the time we got a drink from the rather rude barman who was working on his own so far too busy to be polite we were told no food available as the kitchen shuts at 9.30. All the menus , tv etc in the room show food available 10am to 10pm !! Very disappointed and the staff didnโt care. Just said write in and complain.
Not good enough park Regis as you have always been a great hotel