8/10 - ๋งค์ฐ ์ข์์
2025๋
8์ 23์ผ
GREAT spot; inflexible owner - with property pay
This is a super great little spot downtown, very clean with great people, especially the owner's son; very customer-oriented.
I had a client change appointment dates so I needed to switch a date. Very nice lady I talked on the phone on Mon stated I had to contact Expedia because it was booked through Hotels.com. Expedia Chat stated it is property pay and take it up with the property.
On Wed upon check-in, I requested from the owner's son who was on the desk that afternoon to stay Wed night and since it was already property-paid, to credit the Thur night to a 4-day stay in Nov and book on the spot using that day as credit. The son totally understood but HAD to ask dad.
I only ever use "property pay" for this flexibility, I've done this at least a dozen times historically.
Thur afternoon, I asked again to reconsider and use the Thur night as a credit for a 4-night in Nov. Owner refused and cited Expedia is the reason. I informed him that is inaccurate, but I'm not one to question another's business practices in their own house but I really just don't understand why he would give up a four night stay in Nov so he could keep this one day today; but long-term loss for short term gain. I got my receipt as I had to leave that night back to Medford for a 6am appointment on Friday, gave him his key and left for Medford.
It's a great little spot here, very clean, but if you 3rd party book even using "property pay", you're unconditionally locked into the dates, no exceptions.
Donald
Donald ๋, 2๋ฐ ์ถ์ฅ
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