We booked this hotel through hotels.com as it stated check-in was from 12 noon. We arrived with our baby needing changing, feeding and to sleep, only to be told check-in is 2 o clock. They didn’t seem to care that they were incorrectly advertising check-in time as 12 - it still says 12 on hotels.com. They didn’t try to accommodate us either, just got told we could leave our luggage. Pretty poor customer service.
When we finally got the room, it wasn’t bad. Small, but 2 large beds which was nice. It was fairly modern, but not the cleanest. When walking barefoot you could feel the dirt on the floor on your feet. There was a yellow blob of what looked like kids play slime on the wall for the duration of our stay - 1 week. A bit grim. There was a dead hornet on our bathroom floor until the day before we left. I know I could easily have moved it, but it served as a good indicator as to how poor the cleaning was. The food, choice and service in the restaurant was pretty decent. We always managed to find something we liked. They have food being prepared freshly in front of you, which is nice. The pool, both adult and kids weren’t bad, but busy and not the cleanest. There was a plastic Ohtels beaker floating in the middle of the slide in the kids pool all week, and the sides of the adult pool weren’t very clean. The doors to the pool area are locked until 10 then there’s a mad rush for beds. Crazy. For the money, this hotel isn’t bad at all, but I probably wouldn’t stay here again.
