4/10 - 보통이에요
2025년 11월 1일
Subject: Complaint Regarding Unsatisfactory Check-in Experience in Tokyo
Dear Hotels.com Customer Service Team,
I am writing to express my disappointment with my recent stay at one of your partner hotels in Tokyo, booked through Hotels.com.
Upon arrival, I experienced significant difficulty during the check-in process due to the receptionist’s very limited English proficiency. Unfortunately, the staff member was unable to clearly explain why my company’s debit MasterCard was not accepted by the hotel’s payment terminal. The situation took over 30 minutes to resolve, causing unnecessary inconvenience after a long journey.
In the end, I had no choice but to use my personal credit card to complete the payment, which was not my preferred or authorized method of payment for this business trip. This situation reflects poorly on the hotel’s customer service standards and creates an uncomfortable experience for international guests.
I kindly request that Hotels.com review this issue with the hotel management and provide clarification regarding their payment policies, as well as reassurance that such issues will be properly addressed in the future. I also request consideration for some form of goodwill compensation for the inconvenience caused.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Jinmo K8m
Jinmo
Jinmo 님, 2박 출장
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