Our experience at EIX Lagotel was honestly quite disappointing. While the location and pools were decent, the negatives quickly overshadowed the stay.
Breakfast was chaotic โ extremely loud, overcrowded, and the doors to the outdoor seating were kept closed despite the packed dining hall. I asked for a white-only omelette, and the cook just poured some premixed liquid from a large plastic container into the pan. It clearly wasnโt just egg whites โ honestly, it felt more like silk or custard than egg. Very off-putting.
Pillows were thin and uncomfortable, with strange pillowcases that had two open sides. We had to ask for extra just to sleep properly. The in-room safebox was unusable โ no instructions, no key, and I assume it required a deposit, but no one explained.
Soundproofing was terrible. One night we couldn't sleep until 2โฏAM because our neighbors were having a loud party. The kids club had very limited hours and was completely closed on Sunday without warning.
Tennis courts and lake boats shown in the promotional photos simply donโt exist. We also found cockroaches โ a few on the balcony and one inside the room.
Reception staff were rude and unhelpful. On top of that, they required a โฌ5 deposit every time our kids wanted to play ping pong, and a โฌ40 deposit just to borrow beach towels. For a supposed 4-star family resort, this all felt excessive and unfriendly.
We wonโt be coming back. Too many issues