Check in was great ,they understood we needed separate beds and accomadated as paid for 3 beds even though a couple and we need our rest ,lovely staff so accomadating ,only down side breakfast good but not a wide selection of which I would expect for a 4 star hotel ,great location ,bedrooms plush and spa lovely ,sadly no large pool to swim ,,just minor ,would stay again as still parts being refurbished but certainly worth staying for many reasons ,will return for Xmas market in future as staff make you feel in a good mood