2/10 - ๋ณ๋ก์์
2025๋
7์ 26์ผ
No customer complaint caring neither hotel image.
I have booked this hotel for me and my wife as were at a wedding close by and we are based in north of England.
We checked in and all good. At 12:30 AM called reception to report the loud noise of people having sex and chatting very loud from the room next to us.
The personnel at the reception mentioned that will do something about it.
As the noise didnโt stop at all tried to phone reception again and the noise have not stopped at all and no answer from reception.
This is terrible attitude from the staff member that donโt care about either the customer complaint and also the image of the hotel instead of being a high rating hotel now it will be advertised for the image that it has given us during our stay.
I travel every week for business purposes so do lots of my colleague and we are a team of 121 people, just a start everyone of those 121 knows for sure to avoid this hotel.
I travel every week for business purpose and every week in a different country/hotel and can reassure you never had such a bad attitude of customer caring.
Ahmed
Ahmed ๋, 1๋ฐ ์ถ์ฅ
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