This booking is a SCAM! Do not waste your time. I made a reservation for my family to stay in the penthouse, to celebrate my husbandโs birthday. We arrive at the building and front desk staff are unaware of any arrangements. I called the number for the โproperty ownerโ and get voicemail which directs me to call another number. That number goes to voicemail for a Ms. Jacobs, who then texts me โhello???โ after I made several attempts to call her. I asked her about the booking and she was very dismissive, advising there were no more โmove insโ for the night. Thank God for the agent at hotels.com for addressing the matter by issuing a refund. They couldnโt reach the property owner either.