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ๅบๆ นๆฌๆชๆบๅๅฅฝ็ๆฅญ๏ผ ๅๅฎ3pm check in, ๅฐ5pmๆๆๆฟใ lobbyๅคงๆนๆช่ฝcheck in็ๅฎขไบบใ้ฒๆฟๅพไธไธๅๅฎขไบบ็ๆฟๆฏๅทพๅๅๅพไป็ถๆผๆฟไธญ๏ผๅบๆฒๆๆถๆพๅฅฝใๆ้ป่ฉฑๅฐfront deskๆฐธ้ ๆฒๆไบบๅไพๅนซๅฉใๆๅพๆ8:30pmๆๅ
ฅไฝๆญฃๅธธๆฟ้ใ
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ๅบ้คๅปณไบฆๆชๅฎๅ
จๆบๅๅฅฝ๏ผ ๆ้ค้ฃ็ฉๅพไธ่ฌใ
We had a terrible experience at this place. Check-in time was supposed to be 3 PM, but when we arrived at 4 PM, we saw a large group of guests waiting around, many of them complaining about the delay. We didnโt get our room keys until 5 PM.
When we finally entered our room, we were shocked. The bedsheets were messy and crumpled, slippers from previous guests were randomly placed on towels by the bed, and the touchscreen air-conditioning control panel didnโt work. Then I checked the fridgeโthere were already opened drinks inside! I called housekeeping twice, but no one showed up.
At 6:30 PM, things got even worse. I went to the bathroom and found used toilet paper still in the toilet bowl, a dirty towel with horrible stains, and another wet towel hanging there. Even the trash bin was full of waste from previous guests! At this point, it was clear that the room hadnโt even been cleaned before we checked in.
Frustrated, we went to the reception to speak with the Duty Manager, Shamina. While we were complaining, another couple came up to her, questioning if this was really a Banyan Tree resort. Everywhere we looked, guests were angry and complaining, but I honestly think our case was one of the worst.