The lack of preparation from the concierge and management caused me be relocated to an entire different apartment complex 20 mins away from the location I booked due to the mishandling of keys.
My reservations keys โwere not left with the conciergeโ which resulted in 5 different phone calls with different people to sort it out. All the while the concierge of Trace Midtown acting clueless.
Very sketchy and possibly โscammyโ since my flight got delayed and I wasnโt able to make it to check in until around 9pm.
Never offered a discounted price or proper accommodation and definitely didnโt feel like the concierge at the front desk was any help.
Cortez L
Cortez L ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Travelocity ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 3์ 16์ผ
Terrible. Never again.
Property under construction in lobby. No first floor elevator. Concierge did not provide any instructions on how to access unit. Check-in and accessing unit took over half an hour. Construction woke me up with jack hammering. Impossible to navigate with elevators not available. Random stairway doors lock. Found myself trying to access 6ths floor, ended up having to walk all the way down to first floor.
Instructions to checkout are to leave keys in apartment. Keys are used to lock doors and access elevators. Just an all around AWFUL experience.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
5๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 16์ผ
Me gustรณ
Yonaiker
Yonaiker ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 13์ผ
Chris
Chris ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 9์ผ
Nicely decorated 1-bedroom apartment in midtown Atlanta high rise. The buildingโs lobby was closed and under construction. This made access to the building more difficult. Better communication about the situation wouldโve been helpful. Also the property did not provide adequate towels or cleaning products. There was one washcloth, two bath towels, and one mat. Only one sample pack of dishwasher detergent was provided. The location was nice and walkable. Would recommend, but encourage future guests to make sure to check that the unit is better stocked or bring their own towels.
Tawanda
Tawanda ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 3์ 5์ผ
Worst hotel.com experience for ever!!
I had the worst experience with Hotels.com, which recommended this global luxury suites property that turned out to be a complete scam. They completely ignored the booking conditions I agreed to with Hotels.com and instead enforced their own rules, which were vastly different. For instance, Hotels.com gave me the option to pay either now or at check-in, and I selected the latter. However, the property demanded my credit card number to charge me 7 days before check-in. After some negotiation, they finally charged my card in full 3 days before check-in and then requested a copy of my credit card, which should have been handled by Hotels.com.
When we arrived on the day of check-in, the property claimed there was no room available despite having already charged me. They also insisted that Hotels.com wouldnโt assist us and advised me to dispute the refund directly with the property. This entire experience is completely unacceptable! I strongly urge others to avoid this property and to carefully verify the conditions with Hotels.com before booking.
laurent
laurent ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 5์ผ
Great location
convenient, clean, good wifi
Philip
Philip ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 28์ผ
The actual property and apartment were fine. However, dealing with Global Luxury Sweets was an absolute nightmare.
Ashley
Ashley ๋, 5๋ฐ ์ถ์ฅ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 2์ 26์ผ
We had an enjoyable stay
Nancy
Nancy ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 16์ผ
Zoe
Zoe ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 13์ผ
Daniela
Daniela ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 3์ผ
Neil
Neil ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 1์ 26์ผ
Very clean and quiet. Just enough space
Takeesha
Takeesha ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 1์ 13์ผ
Awesome is an understatement...
Joshua
Joshua ๋, 5๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 1์ 2์ผ
Stripped down to basics. There are no extra towels and no extra sheets or blankets other than what is on the bed. Not even a welcoming bottle of water. No answer to calls to front office or emergency after hour phone numbers. Area is nice and walkable. Building and apartment in very good condition but do not expect hotel type accommodations. I will not be staying there if I go back to Atlanta.
Bahri
Bahri ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 1์ 2์ผ
My husband and I stayed here for NYE. The location is great.
Ila
Ila ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2024๋ 12์ 28์ผ
I like the view from the room and the location
Roderick
Roderick ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 12์ 28์ผ
shailah
shailah ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 12์ 16์ผ
Loved the unit, much more comfortable than staying in a hotel!
Paula
Paula ๋, 2๋ฐ ์ถ์ฅ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 12์ 8์ผ
Nice view and very clean and neat
kianna
kianna ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 11์ 26์ผ
Everything was excellent
natalie
natalie ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 11์ 19์ผ
Gerald
Gerald ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 10์ 25์ผ
I donโt recommend this area, itโs dead and nothing is close by. Also the property is good, but the sheets were used and had hair all over.