Very nice receptionists, when we checked in, David was very kind and professional and efficient, he took care of things expertly, and since we arrived about 6 hours before our 3:00 pm check-in time, he nice and safely stored our 2 suitcases in a locked protected area of his office, and we easily picked them up 6 hours later. Very nice hotel, clean, and very quiet even though we were in the middle of the old town. A very convenient walk to the Opera and Gold Hall / Musikverein and the museums... what a perfect location to stay. Will stay there again soon. jw