The room was not as nice as pictured. Some lights were not working. The toilet ran every 5 minutes or so. Part of the fake wood floor was missing revealing the flooring underneath. The plate that goes against the wall of the shower where the handle is was missing. The curtains were fraying and too long for the window. The nightstand was placed between the wall and bed in such a way that the drawer could not be opened. There was no closet. However, the room was clean and the bed was comfortable.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 12์ผ
Not bad, but needs improvement
The room was clean and the bed was comfortable. However, there were no towels in the room upon my check-in and I had to request them at the front desk. Also, my room was a suite, but the only available trash can was a tiny one in the bathroom. The light fixture above the kitchenette sink was missing its bulb. Luckily I was able to do my food prep at the desk, which had its own lamp and plenty of light.
Lisa
Lisa ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 11์ผ
Mark
Mark ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 11์ผ
The only negative is that the shower water wasn't hot, it was lukewarm at best. Otherwise they stay would have perfect.
paul
paul ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 10์ผ
Bad experience
First room smelt like cigarette smoke in it moved to 2nd room and a/c didnโt work and fridge was leaking water all over carpet and was soaked with water. Horrible experience. Stay one night in non air conditioned room they had no other room to put us in. We had to stay had a funeral the next day. We didnโt stay the second night. Now we just found out that weโre not getting a refund. Unacceptable. Kind of Leary booking room through this site again after that experience. Plenty of other site that would help us better in this situation
Jesse
Jesse ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 6์ผ
Stephen Todd
Stephen Todd ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 8์ 5์ผ
Will not send you a receipt
The hotel was dirty and old..promised daily service and did not get it..i then never received a receipt...when i called to ask for one, they said that they do not send receipts, i would hace to physically go to the hotel abd pick up the receipt.....i waa not offered a receipt at cgmheck out this is not a hotel for the business ..traveller...hotels.com should advise that if you do not prepay, then you must request a physical copy of the receipt. When checking out
John
John ๋, 5๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 3์ผ
Nice Couples Relax Time
I always get checked on fast andbif i hsbe sny questions or issues they are handled . Nice staff alwsts friendly.
Aaron
Aaron ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 29์ผ
Christine
Christine ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 21์ผ
Don't come here
This was horrible! On a metal frame the 1 mattress was about an inch or two. Terrible sleeping. Breakfast was cereal, waffle ot toast. No fruit or juice or yogurt. You had to eat in a small area not take back to your room. Half of the ppl lived there, not vacationing. There was no place to hang clothes. The air conditioner in the room made everything feel damp. The only good thing was the staff. At least they smiled and said good morning.
Kimberly
Kimberly ๋, 6๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 21์ผ
Mario
Mario ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 15์ผ
HORRIBLE
Christine
Christine ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 15์ผ
HORRIBLE
Christine
Christine ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 15์ผ
Devin
Devin ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 14์ผ
Do not ever use this facility
Horrible
Management called to cancel two hours prior to arrival stating they had plumbing problems and that there was water running down the walls.
When I arrived I asked if they had any rooms available and they said yes they just had five cancellations. I then informed that it was my rooms that were canceled and I would like to have them. They then proceeded to tell me that they were available but at a higher price than originally quoted. They canceled our rooms so they could charge triple the original price. The original cost of reserved rooms was 220. They wanted over $600 for the same rooms for the same amount of time. They did offer to give us rooms at their Sister hotel, which was a night in completely disgusting and in a bad part of town.
We ended up paying the extra money because we had no other options and the next day when I was heading towards the lobby, the room that was originally reserved in my name was being cleaned by the housekeeping staff so I peaked in and took a video there was no water damage like y originally claimed. They canceled my rooms solely to charge higher prices.
Christine
Christine ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 13์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 11์ผ
Amanda
Amanda ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 7์ผ
Not the best
There was a cigarette bud left in a NON smoking hotel and a bug crawling in the bathroom
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 7์ผ
Uncomfortable
Hotel is clean and reasonably priced. Bed was terribly uncomfortable and the pillows were flat and filled with chopped up foam so they were lumpy. And as my husband put it the toilet is unreasonably short. Most likely would not stay here again.
SAndy
SAndy ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 6์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 3์ผ
Phillip
Phillip ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 29์ผ
Sawyer
Sawyer ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 25์ผ
Donโt stay in this terrible hotel
Booked on hotels.com at one rate , picked pay at property which was a mistake because they overcharged me and was not at all interested in refunding the difference
Hotel smelled bad
Room was dirty
Stains on the blanket
Fridge didnโt work, was iced up in the back
Lamp on table didnโt work
Talked to the desk 5 times about being overcharged
They kept referring to the manager needing to refund me but he was not getting back to them
I had hotels.com contact them and they assured hotels.com that a refund would be issued without incident upon check out
They Lied
Worst stay I have ever had in a hotel
Dishonest Crooks
I overheard another guest complaining about a similar problem with them
Do not stay here, they donโt deserve anyoneโs business
4 days after my stay , I am still trying to get resolve
Not counting on anything at this point
Stay away from here
Darren
Darren ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 24์ผ
Donโt choose this hotel!
Our stay in Racine was hugely disappointing! First, the room we reserved was not the room we got. Understandable. Sometimes when you use a third-party service, you donโt get the kind of room youโd like. When we got to our room, the smell of smoke overwhelmed us. We also had only one towel. A bath towel. No washcloths, no hand towels, no bathmat. We are carrying medicine with us so need a fridge to keep it cool in. There was a fridge in our room but no freezer for our ice packs. And no shelves in the fridge so everything just had to be thrown on the bottom. This was the only hotel on our 11-day trip which we were staying two nights at. It was so disappointing to spend two nights in a room like this! It was tiny! There was only one chair that was so wobbly it might break any minute. We went to Piggly Wiggly and purchased air fresheners. We put one in the bathroom and one in the main room. We left the bathroom fan on the entire time we were there to try to get rid of the weed smell. Also the bathroom light did not work. The light would only come on partially. However the next morning it came on all the way so I guess itโs a bulb in its way out. Final itemโ-the shower floor is as slippery as ice when you are done taking a shower! This hotel needs major updates/repairs and needs either more people working or better people working. Extremely disappointed in this stay!