It was the worst Iโve ever vistied,
Conditions of bed, blanket, pillow were so bad, even disgusting. I asked them twice to change those because of smell, however, they just said sorry, no reply and any of services about that matter. The reception should be aware of this matter, should improve the sevices that was worst.
Hotel maravilhoso, jรก ficamos hospedados duas vezes e tenho certeza que ficaremos tantas outras vezes. Para quem tem famรญlia como foi nosso caso, o quarto รฉ nota 10! Grande, confortรกvel, piscina top para as crianรงas brincarem, tem restaurante, van para ir para o aeroporto 24/7
Nota 10! Sem contar que o staff รฉ nota 1000
Jackson Adriano
Jackson Adriano ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 30์ผ
Glenda
Glenda ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 29์ผ
Sylvie
Sylvie ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 29์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 28์ผ
Excelente opciรณn
La habitaciรณn estaba comoda y con todas las amenidades que necesitabamos con transporte al aeropuerto, excelente hotel
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 8์ 28์ผ
Glenda
Glenda ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 25์ผ
Jean-Julien
Jean-Julien ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 24์ผ
Cรณmodo y muy cerca del aeropuerto
Muy cรณmodo en viaje de regreso a Guatemala queda muy cerca del aeropuerto y el servicio de transporte incluido te hace la vida mรกs fรกcil.
Romeo
Romeo ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 22์ผ
Rosa
Rosa ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 20์ผ
Sara
Sara ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 18์ผ
fernando
fernando ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 18์ผ
Rosa Maria
Rosa Maria ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 13์ผ
Disappointed
My stay was not that good. I only had a short overnight stay at this hotel. I selected this hotel because it had a nice restaurant and bar area. The shuttle to the hotel was good, but it was a tiny mini van and it didnโt have a lot of room. So I felt uncomfortable but the young man was very nice. Upon check in we discovered the pool was closed, and it was still pretty early in the evening. So that was a little disappointing. But other than that check in was fine. We go up to our room, which was very nice, but the next morning I realized the shower wasnโt working properly, and the drain on the floor was broken. Another disappointment. We freshened up and went downstairs to the restaurant, and the young lady in front of the restaurant told us we would not be able to eat there because there was a flight cancellation and they were expecting a lot of people. We explained to her that we selected this hotel because it had a nice restaurant downstairs. And the young lady said she was sorry, but unfortunately she could not accommodate us. My friend and I were very disappointed once again. The young lady didnโt offer us a drink or anything. We checked our phones for restaurants nearby, and most of them were closing soon. We went to the front desk and explained the situation to another young lady and she recommended a mall nearby that stays open late. Overall, I just have to say my stay was disappointing. The hotel was not what I expected in terms of customer service.