Overall, the hotel did its job, but definitely improvements to be made.
The first time I tried the online check in, it didn't work, but the page told me to wait whilst it loaded the details so I wasn't sure if it was working or not. The second time everything went through.
We arrived later than our given expected time, which was no issue, but our access code didn't work for our apartment. Huge shout out to the gentleman on call (sorry I didn't get your name!) who immediately picked up the phone and sorted us out, even at 11pm. Made a stressful start much less so!
The corridor areas of the building smelled like wet dog to me, which wasn't particularly pleasant. The room was basic but fine for a night's stay. There was a good sized under-the-counter fridge and a microwave. The bathroom could have done with a little more cleaning and the water temperature was a little temperamental, plus the bathroom door didn't properly close.
Being close to East Midlands airport, you had people coming and going at all times, and unfortunately, we could hear each one of them go up and down the stairs! Might have just been the location of the room though.
All in all, it was a convenient location for us and did the job for a night's stay, but I wouldn't stay for much longer. We didn't use the communal facilities so no comment on that. For the price it was fine.
