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2025년 10월 17일
Complaint Regarding Invoice Issue at Hotel Romance
I recently stayed at your hotel, having made a reservation through Hotels.com, and I am writing to express my disappointment with how my request for an invoice was handled.
This was my fifth time visiting the Czech Republic and booking accommodation through Hotels.com. In all previous cases, I had no trouble receiving an invoice directly from the hotel, regardless of the booking platform.
However, on the morning of October 15th at around 7:50 AM, I asked your front desk for an invoice for my stay. The receptionist informed me that it was not possible to issue an invoice because the reservation was made through Hotels.com. I tried to explain that I had previously booked through the same platform without any issues, but she appeared annoyed and dismissed my request, telling me to check it myself and saying there was nothing she could do.
I found this attitude unprofessional and unhelpful, which sadly overshadowed what had otherwise been a pleasant stay.
I would like to ask for clarification on the following:
Is it truly your hotel’s policy not to issue invoices for bookings made through Hotels.com?
Or was this simply a case of poor customer service?
I would appreciate it if you could look into this matter and respond at your earliest convenience.
BYOUNGMIN
BYOUNGMIN 님, 1박 출장
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