I recently stayed at this hotel and had a fantastic experience. The buffet exceeded expectations with a great variety of options that catered to all tastes, and the three on-site restaurants were exceptional, offering delicious and diverse cuisine. The kidsโ entertainment was a highlight, keeping the little ones entertained and happy throughout our stay. The only downside was that the hotel doesnโt have its own beach, but they have a free shuttle to a beach club. I also arranged airport transfers with Crete-taxi.gr, which was excellentโpunctual and reliable. Overall, a wonderful stay!
Germaine
Germaine ๋, 11๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 9์ 13์ผ
An excellent hotel. The staff were extremely helpful, friendly and nothing was too much. The kids club was very well staffed who could not do enough to make them happy and it was exceptionally clean.
Angela
Angela ๋, 10๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 9์ 7์ผ
War ein sehr schรถner und gelungener Urlaub! Das Essen ist besonders hervorzuheben! Unglaublich lecker! Ich wรผrde auf jeden Fall wieder kommen ๐ค
Angelina
Angelina ๋, 8๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 8์ 30์ผ
Nous avons passรฉ un excellent sรฉjour ร l'Hรดtel Trรจs Agrรฉable. L'รฉtablissement est d'une propretรฉ irrรฉprochable, et le personnel est exceptionnel. Les chambres sont trรจs calmes, ce qui est particuliรจrement plaisant pour se reposer. Les repas sont variรฉs et dรฉlicieux, mรชme s'il manquerait un peu de lรฉgumes verts ร mon goรปt. L'hรดtel รฉtant situรฉ en hauteur, il peut รชtre difficile de s'y dรฉplacer, mais pas d'inquiรฉtude, les voituriers sont lร pour vous accompagner dans tout l'hรดtel avec des voiturettes de golf. Nous reviendrons bientรดt avec grand plaisir !
Natacha
Natacha ๋, 10๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 8์ 22์ผ
Tom
Tom ๋, 7๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 8์ 21์ผ
Michael
Michael ๋, 10๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2024๋ 8์ 14์ผ
Familjeresa
Vackert hotell med underbar personal. Men renlighet och stรคdning var under all kritik. Underhรฅllningen va vรคldigt bra med jรคtte engagerad personal. Maten var ok, kรคnns som allt var lite rรถrig. Dรฅlig info gรคllande maten och efter 2 dagar smakade allt samma sak och det va inte bra variation.
Mostafa
Mostafa ๋, 7๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2024๋ 8์ 1์ผ
Definitely not a 5 star hotel and definitely did not receive a 5 star level of service. The hotel claims to be 5 star but this is at best a 4 star. Previous name was The Village Resort and Waterpark which has been renovated and renamed but this is merely patching over the cracks. The initial appearance of the hotel looks great but looks can be deceiving. Significantly understaffed (lifeguards doubling up as poolside bar staff!), staff wondering around with out uniforms on (thought our room was being robbed not cleaned with two random men in football shirts that turned out to be cleaning our room), rude staff in the spa, housekeeping poor at best, tea/coffee facilities in room non-existent until day 7, significant deterioration of the hotel in less than a month since opening (footpaths falling to pieces), had to unblock both plug holes in our showers after day 2 by pulling out large clumps of hair. The "Happy Train" did not work at all during our 10 night stay. On one occasion a member of the maintenance team was repairing the restaurant floor whilst guests were having to navigate around him at dinner time!! Slow and poor service in all three of the a la carte restaurants, a waitress taking our order incorrectly but rather admit her mistake blamed us for getting our order wrong!
Several issues and concerns raised with management which weren't dealt with satisfactorily.