2/10 - 별로예요
2025년 10월 21일
The front door lock broke during our stay, leaving us trapped inside. A staff member spent about 30 minutes trying to fix it, but when we asked to use another exit, we were told we couldn’t — even though he used it himself. Eventually, he woke another guest and had us climb out through their window to leave. This showed a complete lack of care for guests’ safety and wellbeing.
We were also late for our flight because of the incident and contacted the guest house multiple times for a refund, which they repeatedly refused. Completely unsafe, unprofessional, and disappointing. Would not recommend.
Louise
Louise 님, 친구와 1박 여행
Hotels.com 실제 이용 고객 후기
