En muy malas condiciones poca atenciรณn y sin suficiente agua
Raรบl Muรฑuzuri
Raรบl Muรฑuzuri ๋, 6๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2024๋ 7์ 4์ผ
A terrible experience but I should of known for the price paid
Khiry
Khiry ๋, 4๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 5์ 18์ผ
The property itself was small but charming, the rooms/suites were large and the backyard was spacious as well with a private pool (a bit chilly as there is not much sun in the back). The room rates were very reasonable for what we got. That being said there was no housekeeping (we stayed for 5 days) and it got quite sandy and messy as there was no broom for us to use. We also did not get any spare towels and so we had to do our own laundry (one out of 2 washers worked, no dryer) and it was quite difficult to get the towels/our clothes dry as we did t want to leave them out by the main pool and everything else was shaded.
The area is mostly new and under construction, expect unpaved roads. You will need transportation to get around if you want to go to the beach/downtownโ there is a restaurant with a pool table and rooftop swimming pool right across the street which is nice (the food is mediocre). All in all a bang for the buck but will be staying closer to the beach in the future.
Thank you for your hospitality!
Tijana
Tijana ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2024๋ 5์ 12์ผ
El lugar es tal cual se ve en las fotos. Muy lindo y bien equipado.
Esta relativamente lejos de casi todo. Se necesita si o si medio de transporte (moto /auto) . Le falta accesorios para la limpieza diaria como una escoba. La solicite varias veces pero no la llevaron. La comunicacion es regular.
Emilia
Emilia ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2024๋ 5์ 8์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
6๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 5์ 5์ผ
My recent stay at Moots Hotel in Tulum was nothing short of disappointing. Despite its enticing online appearance, the reality fell far short of expectations. The hot tub, touted as a relaxing amenity, was disappointingly filthy, leaving much to be desired in terms of cleanliness and maintenance.
Adding to the dismay, the electricity outage lasting for hours cast a shadow over the entire experience, leaving guests inconvenienced and frustrated. However, what truly marred the stay was the abysmal management. Their lack of attentiveness and inability to address issues effectively only compounded the dissatisfaction.
In light of these shortcomings, I made the difficult decision to cut my stay short and seek accommodation elsewhere. Despite my love for Tulum, I cannot in good conscience recommend Moots Hotel to fellow travelers. It's a regrettable blight on an otherwise enchanting destination.
Jordana
Jordana ๋, 9๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 4์ 12์ผ
Trรจs bien, il ne manque que quelques commoditรฉ dans la chambre. Ex( linge pour essuyer la vaisselle)
Sabrina
Sabrina ๋, 7๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2024๋ 4์ 10์ผ
Very hard to communicate in English with them
The instructions are not very clear for the check in. Everything is via Whatsapp .
We ask if we could check one hour early and the answer was no. If ask if we could leave out food in the fridge they said no until 3 pm
Over all the place is not bad to sleep and go out and make activities . They donโt have rules of no music or parties past 10 pm. So you will get loud music over night .
The area is safe but very rural. If you are stying there rent a car but not from enterprise as they try to up charge you with a confusing argument of exchange rates difference .
Yoshiaki
Yoshiaki ๋, 5๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 4์ 10์ผ
my key was supposed to be in the lockbox by the door when office was closed but the key was in the door lock on the door
Sherri
Sherri ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 4์ 10์ผ
Ajeetha
Ajeetha ๋, 7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 4์ 2์ผ
Emiliano
Emiliano ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 3์ 30์ผ
We staying one night in Tulum coming back from Bacalar, itโs located at New Tulum รกrea
Ana
Ana ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 3์ 27์ผ
Malas condiciones el colchรณn
La cama marcada como sofรก cama se sentรญan , los resortes muchรญsimo, por ello pasaron mala noches mis hijas
DALILA
DALILA ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 3์ 24์ผ
Fue muy corto el tiempo pero el lugar es hermoso
Virginia Margarita
Virginia Margarita ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 3์ 21์ผ
MUCHAS GRACIAS SALUDOS TODO AL CIEN RECOMENDADOS
Lic Esau
Lic Esau ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 3์ 20์ผ
Todo bien. Excelentes instalaciones.
judas
judas ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 3์ 19์ผ
Todo el servicio en general estuvo muy bien
Pilar
Pilar ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 3์ 17์ผ
Jonah
Jonah ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 3์ 14์ผ
Muy a gusto nuestra estancia, es la segunda vez que nos quedamos aquรญ, todo muy bien, sobretodo la relaciรณn costo-beneficio.
EDUARDO
EDUARDO ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 3์ 9์ผ
Waldemar
Waldemar ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 2์ 12์ผ
Evelyn
Evelyn ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 1์ 25์ผ
Remove this place from Hotels.com!!!!
A hotel that should be removed from hotels.com website!!!!
The reception doesn't speak much english. No communication on cleaning schedule, there were no clean bathroom towels available and had to wait another day for them to come back from laundry. The sliding doors are falling apart, we were worried that the glass was going to fall out. The noise in the evening was not managed after several complaints to security. People were using the hot tub at 3/4am and partying. The noise was so bad that we checked out 3 days early to go elsewhere. When we asked for a refund from the hotel they denied any noise complaints. Absolutely no care from the management for people's stay......The area surrounding the hotel is littered with garbage (beyond belief) and pothole filled roads that could swallow an entire car. DO NOT STAY HERE!!! they don't care about the quality of your stay....
Vanessa
Vanessa ๋, 13๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 1์ 15์ผ
La estancia estuvo muy bien, รกgil el checkout, Andrea que estaba en recepciรณn es muy amable y atenta. La habitaciรณn igual muy bien y limpia, solo y como recomendaciรณn prestar atenciรณn a las instalaciones de las รกreas comunes necesitan mucho mantenimiento de pintura y la alberca necesita limpieza y mantenimiento
Vรญctor Hugo
Vรญctor Hugo ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 1์ 9์ผ
รtienne
รtienne ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 1์ 5์ผ
Es una excelente opciรณn con una relaciรณn costo beneficio excelente