The Ascot trades on glossy photos and โpremiumโ pretence, but the reality is shoddy design, indifferent service, and tone-deaf management. A guaranteed booking was refused at check-in, my partner forced to pay out of pocket, and when challenged the hotel simply parroted procedure like an AI chatbot instead of addressing the failure. Checkout was equally dismal: disinterested, unfriendly, and lacking the most basic courtesy.
The suites are riddled with questionable design decisions: the bathroom door leaves a gap so you can watch someone on the toilet from bed, and elsewhere the dรฉcor suffers from the same absence of fingerspitzengefรผhl. Nights are filled with random and disquieting noises, undermining any chance of rest. Even the gym fails the basics, offering no tap water (though in fairness is otherwise decently equipped). And for a property claiming to be premium, late checkout on weekends should be standard for suites and not an extra purchase.
Looks good online, but in truth it just barely scratches above adequate. For discerning travellers, there are far better places in Copenhagen.