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Sugar Mill hotel

4.0 star property
Beachfront hotel with spa, near Apple Bay

Choose dates to view prices

Photo gallery for Sugar Mill hotel

Outdoor pool
Exterior
Tiffany Prestige | Premium bedding, down comforters, memory foam beds, in-room safe
Restaurant
Restaurant
Located near Smuggler's Cove Beach, Sugar Mill hotel offers a serene retreat with an outdoor pool and free beach cabanas. Enjoy a cooked-to-order breakfast, indulge in spa treatments like hot stone massage at the onsite spa or dine at one of two restaurants while taking advantage of high-speed WiFi. Previous guests rave about the helpful staff.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Free breakfast
  • Spa
  • Pool

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Coffee shop/cafe

Feel at home (6)

  • Kitchenette
  • Connecting/adjoining rooms available
  • Separate sitting area
  • Television
  • Garden
  • Terrace
$377 nightly
The total price is $413
Oct 22 - Oct 23
Total with taxes and fees

Why we love this property

Beachside bliss
This hotel offers a white sand beach escape. Free cabanas, beach club, towels, umbrellas, and loungers await, with a beach bar and walkway to water.
Dining for every taste
Culinary magic happens at 2 restaurants, a cafe, and 3 bars. A free cooked-to-order breakfast starts each morning with delicious flair.
Ultimate sleep comfort
Wrapped in plush bathrobes, guests experience supreme relaxation with premium bedding and memory foam mattresses. A pillow menu ensures personalized comfort.

Room options

View all photos for DeLuxe Studios

DeLuxe Studios | Premium bedding, down comforters, memory foam beds, in-room safe

DeLuxe Studios

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Pillow menu
  • 320 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tiffany Prestige

Tiffany Prestige | Premium bedding, down comforters, memory foam beds, in-room safe

Tiffany Prestige

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Pillow menu
  • 320 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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The price is $386
Oct 22 - Oct 23
Total with taxes and fees
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About the neighborhood

Map
main street, West End, Tortola

What's nearby

  • Apple Bay - 6 min walk - 0.5 km
  • Cane Garden Bay Beach - 3 min drive - 2.5 km
  • Smuggler's Cove Beach - 7 min drive - 4.4 km
  • Nanny Cay - 8 min drive - 7.5 km
  • Tortola Cruise Ship Port - 10 min drive - 9.0 km

Getting around

  • Terrance B. Lettsome Intl. Airport (EIS) - 47 min drive
  • Spanish Town (VIJ-Virgin Gorda) - 16.2 miles/26.1 km
  • St. Thomas (SPB-St. Thomas Seaplane Base) - 18.3 miles/29.4 km
  • Cyril E. King Airport (STT) - 20.3 miles/32.7 km

Restaurants

  • ‪Banana's Bar & Grill - ‬4 min drive
  • ‪Omar’s Dockside - ‬9 min drive
  • ‪Admiral’s Bar - ‬8 min drive
  • ‪Myetts Garden & Grill - ‬4 min drive
  • ‪Mulligans - ‬8 min drive

About this property

Sugar Mill hotel

At Sugar Mill hotel, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beachside drinks, plus you'll be within a 15-minute drive of Tortola Cruise Ship Port. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages at the spa. Dining choices include 2 restaurants and the 3 bars/lounges are great places to grab a cold drink. Other highlights include a terrace and a garden. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • The property charges 3 percent for credit card payments
    • There is no front desk at this property
    • Guests will receive an email within 7 days before arrival with check-in instructions; your host will greet you
    • This property doesn't offer after-hours check-in
    • Prior to arrival, you must complete online registration via a secure link
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 8:00 AM–10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • Beach bar
  • Coffee shop

What to do

  • On the beach
  • Free beach club

Working away

  • Meeting room

Services

  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Garden
  • Terrace
  • Library
  • Television in common areas
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Handrails in stairways

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Wet bar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 25+ Mbps)
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Kitchenette
  • Free bottled water
  • Coffee grinder
  • Ice maker
  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 150.00 per accommodation, per night

Optional extras

  • Credit card charges are subject to an extra charge of 3 percent

Renovations and closures

This property is closed from July 31 2025 to September 30 2025 (dates subject to change).

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Frequently asked questions

Is Sugar Mill hotel currently open?

This property is closed from July 31 2025 to September 30 2025 (dates subject to change).

Is there a pool at Sugar Mill hotel?

Yes, there's an outdoor pool.

Are pets allowed at Sugar Mill hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sugar Mill hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Sugar Mill hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.

What is there to do at Sugar Mill hotel and nearby?

Sugar Mill hotel has 3 bars and a spa, as well as an outdoor pool and a garden.

Are there restaurants at or near Sugar Mill hotel?

Yes, there are 2 onsite restaurants.

Does Sugar Mill hotel have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a refrigerator, an espresso maker, and a coffee maker.

Does Sugar Mill hotel have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sugar Mill hotel like?

Sugar Mill hotel is a short 6-minute walk from Apple Bay and 2 minutes' walk from North Shore Shell Museum.

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Reviews

Sugar Mill hotel Reviews

9.8

Exceptional

9.8

Cleanliness

9.2

Amenities

9.8

Staff & service

9.2

Eco-friendliness

9.4

Property conditions & facilities

What guests liked

  • The dining experience was excellent with friendly staff and perfect atmosphere. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
View
Islands
Restaurant
Location

Reviews

10/10 Exceptional

Very nice place to stay, wonderful staff, excellent restaurants
Nelson, 1-night trip

10/10 Exceptional

Wonderful stay at the West end.
Marc, 3-night trip

10/10 Exceptional

Lovely place to stay great food too.
Pamela Jayne, 4-night trip

10/10 Exceptional

One of the best places to stay ever! Staff was amazing
Todd, 2-night trip

8/10 Very good

The staff were really great and helpful. The hotel was just a bit off the beaten path. The all inclusive is well worth it if you plan to spend most of your time at the hotel.
Dana, 5-night trip

10/10 Exceptional

Well run, beautiful and charming. Food was outstanding!
Gregory, 2-night trip

10/10 Exceptional

Great property, third stay and always an amazing experience.
Geneviève, 4-night trip

10/10 Exceptional

Lovely Stay!

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.
At the pool
george, 3-night trip

10/10 Exceptional

Andrea and Rupert are outstanding hosts
james, 5-night trip

10/10 Exceptional

Loved the dining experience! Nice pool too!
Mary Jo, 2-night trip

10/10 Exceptional

This is a quaint boutique resort with amazing staff. Two restaurants on property are your primary choices and the food was excellent! Highly recommend if you’re looking for a quiet getaway.
Chris, 2-night trip

8/10 Very good

Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly
ferdinand van der, 2-night trip

10/10 Exceptional

The owners take such a hands-on approach. It's a fabulous boutique property. They have done a wonderful job of preserving the feel of the old sugar mill, while providing modern convivences.
James, 1-night trip

10/10 Exceptional

Beautiful property, somewhat secluded. Just what our group of 10 needed after a week of sailing around the VI’s. The staff are so accommodating, the food was great and the rooms were awesome. A true gem!
Skip, 2-night trip

10/10 Exceptional

Boutique hotel with outstanding service

Beautiful hotel and location. The staff went out of their way to ensure we were well taken care of in all aspects. Very warm and friendly. The on-site restaurant had fantastic options and everything we ordered was delicious. My only regret was not staying longer.
Chris, 2-night trip

10/10 Exceptional

Loved our stay at the Sugar Mill! It was in a lovely location in a quieter part of the island with a small beach and gorgeous views of the sunset! Mary and Dennis, the owners were wonderful and Andrea, the general manager, went out of her way to make sure everything went smoothly including securing a rental car for us and organizing a day on a catamaran ensuring we had a stress free relaxing stay! The restaurant had a great ambience and food was delicious! Thank you for making our stay with you so enjoyable!
Amanda, 9-night trip

10/10 Exceptional

Arrive early no problem. Pool beach all services available. Best dinner restaurant on Tortola. Andrea was super attentive
Kjell, 1-night trip

10/10 Exceptional

Overnight stay

Had an overnight stay there after one week sailing. Andrea and her husband are wonderful hosts. I enjoyed my complementary drink on arrival. My room was very spacious and had everything you could need during your stay. The housekeeping was so helpful and polite and was there if you needed anything. I ate lunch and breakfast in the beach restaurant. Food was good but not special and I didn’t find the staff particularly welcoming there. On the other hand, I could not fault the main restaurant and enjoyed a beautiful meal in the evening.
Isabelle, 1-night trip

10/10 Exceptional

The Sugar Mill and Tortolla, BVI along the coast where this hotel is located the views are absolutely breathtaking, more so than any Island in the Caribbean and we have been to all of them. If you want a getaway at a quiet place with a fantastic Gourmet restaurant and beauty all around you then this is the place. Private Cottages tastefully furnished have direct views out over the water with your own private balcony. The Staff, managers, and owners could not be more hospitable and accommodating.
Almuth Vandiveer, 6-night trip

10/10 Exceptional

Met Dennis the owner who guided me through awesome dinner selections, chicken pate, pumpkin black bean soup, lobster steak combo. just delicious, The hotel room was nicely decorated and had pretty flowers on the bed upon arrival. the staff were helpful, ordered are taxis for us and the restaurants were so pretty. service was awesome. We will be back again.
Gilbert, 1-night trip

8/10 Very good

The property, maintenance, management, dining options were all exceptional. The whole package was let down a little by the difficulty in getting attention / engaging with a couple of members of catering staff
Frances, 3-night trip

10/10 Exceptional

Very good customer service and very good food. Will definitely be a repeat customer. Need a rental car for a day. They got you covered. Not enough time for breakfast before your flight. They pack one for you. Above my expectations.
JASON, 4-night trip

6/10 Good

Good but could be better (for the money)

Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.
Philip, 3-night trip

10/10 Exceptional

John D, 2-night trip

10/10 Exceptional

Elizabeth A, 2-night trip