Staff were so friendly and helpful. Felt like a guest house should feel,  nothing was too much trouble. Location was great for tube, buses, shops. There was a lovely small play park nearby for the kids. It had a trampoline, trees, squirrels, sand pit, and all the usual swings and slides. Rare to find in London and great for the kids to have a play. 
Lovely spacious family room with proper beds for everyone 
Great hot, powerful shower with toiletries 
Warm and clean
Kettle, cups, glasses provided in room, with tea coffee etc filter coffee and decaffeinated was available when asked 
Nice area, felt safe