2/10 - 별로예요
2025년 9월 30일
Overall property was very rundown and unclean. My room was not fit for anyone to stay in. AC broken, tv broken, no refrigerator, light went out in bathroom. Employees tried to make every excuse they could as to why these things happened. They only offered $50 off my entire stay, which was over $560 total..changed me to another room, which then had an active leak from the ceiling above the toilet. Employee tried to make excuses about that too. I’ve have taken photos and video and will be reaching out to higher ups. I’m usually not one to complain, but to make excuses like it was everyone else’s fault and I was exaggerating until I showed photos and video, is completely unacceptable. Even crazier is that they immediately put someone else in that room after I moved to the room next door. If hotels in the area weren’t sold out, I would have left completely. I spent a lot of money on this trip coming from California and this was just not ok. I love the Best Western and have never had issues before, so this was a first. Definitely would not recommend this location to anyone.
Staci
Staci 님, 3박 가족 여행
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