Check-in was unusual โ I was asked to sit at a table rather than a reception desk. The staff were lovely but the process felt clinical. I didnโt book an accessible room, but that was all that was available; I was given a drinks voucher for the inconvenience but not sure whether it was to do more, so with the fact that I said I was there to attend a big content creator event.
No info was provided about the pool, restaurant, or luggage storage unless I asked. But at least they tried to grab some more money by offering me breakfast.
Room 408 was disappointing. I have never felt dirty walking into a hotel room until I stayed here. Yellow ripped wallpaper, dusty curtains/netting, a CREEPY picture above the bed, a rusty bathroom, a kettle straight from 2004, a huge non-smart TV with a sticky remote to go with it ofc added to the grimy feel.
The bed was mid, no sockets near it, and despite being accessible, the space felt cramped in areas.
Facilities were okay, but small. I chose not to use them, but at least the changing rooms looked cleaner.
The saving grace is the location โ pedestrianised, felt safe, near shops, bars, restaurants, cafes, the canal, and Paddington Station. Lobby and public spaces are beautiful, modern, and clean.
The morning staff were lovely on the 25th of August.
Overall, better suited for business travellers/families. Fine for a short stay if youโre out and about, but I wouldnโt stay here to relax. I wouldnโt pay over ยฃ120/night for the rooms.