I am writing to express my concerns regarding my recent stay at the Hilton Garden Inn. While I understand that the property is currently undergoing renovations, I still expected the overall room experience to reflect the high standards associated with the Hilton brand. Unfortunately, the accommodations I received did not align with those expectations.
Upon arrival, it was evident that the room had not been updated to a level consistent with Hilton’s typical design, comfort, and presentation. The space appeared dated, lacked modern finishes, and did not convey the sense of quality or refinement that guests anticipate when selecting a Hilton property. Even during renovation periods, guests generally expect a baseline level of consistency, cleanliness, and brand representation, none of which were adequately met during my stay.
I value the Hilton brand and the reputation it has built for reliability, professionalism, and elevated guest experience. However, this particular stay fell notably short of those standards. I hope this feedback will be reviewed to ensure that room assignments during active renovations remain in alignment with Hilton’s brand