Unclean room and unsanitary bathroom. Male hair covered the bathroom floor, although we had no males staying in our room. There were brown smears on the toilet seat that appeared to be feces, as well as dark yellow/brown splatter on the side of the bathtub. The bathroom smelled like mildew and there was a possible presence of mold/mildew. Obscenities were also written on the bathroom wall, between the door and shower. It was apparent that they attempted to clean it but you could still very clearly read the words.
Comfortable beds. Warm pool but it was dirty. The pool’s depth signs had a brown film on them that was easily wiped off so it was there due to a lack of cleanliness.
We arrived later in the evening with 3 young kids that needed to get to bed. I cleaned the bathroom myself upon arrival because it was too much of an inconvenience to ask to swap rooms or have the room cleaned. AM staff was unhelpful and short with me. The person I first spoke with was a young male, around barely 14-16. He got the “manager on duty” who said he would clean the room. I explained that wasn’t helpful to me, as I had already taken care of the cleaning when we arrived the previous night. Again, he said someone would be up to clean the room after 10. This wasn’t helpful and I felt that we weren’t valued as guests. My concerns about unsanitary conditions felt like an inconvenience to them. I asked to have 1 night comp’d and was told a manager would call me after 2:00. Nobody ever called me.