From the moment I arrived to the time I left 2 days later, the staff went above and beyond. The front desk person personally showed me where to find breakfast, drinks, pool, etc. Sunshine and the rest of the breakfast staff were so kind. My waffle was made for me! The breakfast options were the most I have seen at a hotel. This hotel was very cozy with fireplace inside and firepit in back. Pool was great with perfect temperature. Thank you again! I will be back.
Claudia
Claudia ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 9์ 1์ผ
Vanessa
Vanessa ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 31์ผ
Older needs updating. Could tell it was cleaned but the floor was sticky. First floor reakes of smoke
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 31์ผ
Lovely hotel
Mostly great except for night 2 attendants did not enforce rules about children in the jacuzzi. It was a frustrating situation but overall a good stay. Polite staff very good breakfast service attentive housekeeping staff.
Michal
Michal ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 30์ผ
Due a refund from 8/29 - Hilton clerk made error.
I told the hotel clerk - name MIKAHLA on Aug 26 that I would leave a night early. She said fine. When I checked out 8/29 clerk LINDA said "OH NO You had to do that with hotels.com" The other clerk had MISINFORMED ME. Linda told me she was new. So what? I believe this is HILTON's responsibility to refund my one nifght. This ruined my trip at a hotel where otherwise the staff was very friendly. And I can't find a HUMAN at hotels.com. PLEASE refund my money or give me a coupon for another stay.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
5๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 29์ผ
Joel
Joel ๋, 6๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 19์ผ
Annette
Annette ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 18์ผ
Not up to standard
Hotel is not as well-maintained as it should be for a name-brand chain. Carpeting in elevator was gross -- that's so easy to replace that it's inexcusable.
The baseboard under the kitchen appliances and sink in both rooms I stayed in was dirty -- crumbs, food and debris from previous stays. The room was cleaned, but not in a detailed enough way.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 18์ผ
Everything was great except our room had no AC and the only ceiling fan didnโt work. We paid a good amount for 2 nights and it was hotter in the room than it was outside for 1 1/2 out of our 2 days. They did bring a portable AC unit down to cool the suite, but it only helped in the living room area.
Evonne
Evonne ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 13์ผ
Janis
Janis ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 13์ผ
Derrick
Derrick ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 12์ผ
Road trip
Very nice hotel and in a nice area of Cleveland. Breakfast was great. Staff was friendly.
Kim
Kim ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 10์ผ
Cecil
Cecil ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 7์ผ
Jose
Jose ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 4์ผ
Crista E
Crista E ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 31์ผ
Scott
Scott ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 27์ผ
Sally
Sally ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 27์ผ
Exceptional service
The staff was very friendly and accommodating. Sunshine helped brighten our breakfasts with her cheery disposition and personalized service. Camero helped prepare waffles, cleared the tables, and promptly refilled coffee cups while brewing new pots of coffee.
The air conditioner was not working in one of our rooms; the maintenance team quickly addressed the issue. When it was determined the air conditioning unit needed replaced, Tae and Jeremy made sure we were very well taken care of. We highly recommend staying here; the customer service is exceptional! Thank you for the wonderful stay!!