On 8/9, walked into the lobby to check in, just to be told that they donโt see my reservation. I showed them the confirmation email with the right date, right address and the amount I am expected to pay. They still canโt find my reservation. They managed to find a room for us, but when I asked if itโs going to be the same price, they told us that they canโt โprice matchโ per policy. They up-charged our stay.
Hereโs an idea: go over policy on how to troubleshoot third party reservations. No one wants more points in compensation if there is no chance of trusting IHG in the future.
Even when you do the right thing, itโs always customers who have to pay for consequences.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 10์ผ
Nice hotel I was upset when I found a bed bug
Gloria
Gloria ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 2์ผ
Ricky
Ricky ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 30์ผ
Attended a high school graduation party with relatives. Hadnโt seen some for years! Since party started before check in time I called during the celebration to confirm I was still on list for a room with 2 queen beds. Affirmation was given which put my mind at ease. Check in went with a breeze. The room was immaculate with the bed being the most comfortable. I enjoyed the pillows so much I tried looking up the brand on line. There were so many alternatives, I decided to call down to the main desk to see if the pillow was available for sale directly from the hotel. To my amazement it was and it was priced 2/3 less than on line!! I left the Warrenton Holiday Inn Express with a new pillow in my trunk and a smile on my face!
Deborah
Deborah ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 27์ผ
Kimberly
Kimberly ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 18์ผ
Very good stay. Offering a stronger, dark roast coffee
Larry
Larry ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 5์ผ
Really nice place to stay at
Corey
Corey ๋, 2๋ฐ ์ถ์ฅ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 25์ผ
Samantha
Samantha ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 23์ผ
Friendly, clean, comfortable bed
Tracey
Tracey ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 18์ผ
Staff was very friendly, helpful, and attentive. Would definitely go back!
Jessica
Jessica ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 15์ผ
Doreen
Doreen ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 9์ผ
Clean overall.
Shower curtains need to be checked and changed.
As I heard the clerk be very clear at check-in about pets and smoking, sadly, they need to do the same about noise. Our neighbor's TV played extremely loud ALL NIGHT, impacting our ability to get a food night's sleep. When traveling, it's really maddening!
Rhonda
Rhonda ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 3์ 8์ผ
Melodee
Melodee ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 2์ 17์ผ
Solid Holiday Inn Express
Greet staff, very accommodating. The room was clean and bed was very comfortable. The bathroom needs a good cleaning a there is mold on all the baseboards. The ceiling in room 215 is tracked above the shower and needs repair.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 17์ผ
We were assigned a Handicap Accessible Room and didnโt need this accommodation. The only reason I mention this is because the shower in the room had no โlipโ at the bottom of the shower floor and the bathroom literally flooded every time we showered. It was a mess! We had to use about 10 towels to build up a barrier in front of the shower - which was also a mess. Just frustrating.
Patrisha
Patrisha ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 1์ 3์ผ
Really nice staff very clean . Love the soaps available. Bed very comfortable
Tanya
Tanya ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 12์ 30์ผ
Coralee
Coralee ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 12์ 30์ผ
Great stay while passing through MO
Great location off I70. Clean and comfortable room. Nice breakfast with plenty of options. Helpful staff.