We stayed at the hotel for 12 days as a family with a toddler, and overall, we had a wonderful time. Hereโs what we particularly enjoyed:
What we loved:
โข The family room was fantastic โ well laid out, beautifully furnished, and with very comfortable beds.
โข The breakfast was of high quality with a great variety, and even after nearly two weeks, it didnโt feel repetitive.
โข The entire resort is beautifully landscaped and green. The pools are lovely and there were always sunbeds available.
โข The location is excellent โ right on the beach promenade with many restaurants within walking distance. The beach itself was nicer than expected and great for swimming (even though Ko Samui has more famous beaches).
โข The indoor kidsโ club was a great place for our 2-year-old to play, and we appreciated that it was pleasantly air-conditioned.
โข The friendliness of the staff stood out. Itโs also worth noting that IHG seems to be an inclusive employer โ we saw several team members with disabilities actively working, which we truly appreciated.
What could be improved:
โข The hotelโs pricing policy felt exploitative at times. Drink prices were generally overpriced. The โHappy Hourโ was especially frustrating โ it advertised โBuy 2, get 1 free,โ but suddenly a Mojito cost 450 THB instead of 300. Not okay. Also, the airport transfer was overpriced at 600 THB compared to 400 THB with a local taxi.
โข Cleanliness in the hallways and walkways cou