Room smelled like skunk when the air conditioner was on. Asked for a different room but they didn't have any, asked for air freshener and they promised to bring it up and never did. Even though the beds were comfy, we couldn't sleep well because of the smell.
The pull-out couch blocked the way to the bathroom and we had to crawl over it to get to the bathroom in the middle of the night. They didn't have any bedding ready for the pullout bed, we had to request and go down for them.
Common spaces were dirty.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 7์ผ
Frequent Traveler
Extremely dirty hotel, hallways had not been vacuumed lately, carpets were dirty. I was there two nights they didnโt clean the room and should have made the bed for the price they charged. Breakfast was good. The grounds were in need of cleaning and repair. They did move me to another room for the second night which I appreciated. This is probably the worst condition of a Holiday Inn I have ever stayed in. They said they were in the process of renovating the facility. Not any to soon. I have stayed in Holiday Inns for over 50 years and this is in my top 10 of the worst condition.
Gordon
Gordon ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 4์ผ
lacy
lacy ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 8์ 1์ผ
Retired HR Director
Felt bad for Carlos, our room at 3:30 was not cleaned and ready and the check in took over 29 minutes. Did not feel he had a good team working with him. He had to physically go check on the room, while there was a guest waiting behind me! SMH
Tony
Tony ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 18์ผ
tami
tami ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 10์ผ
In terrible shape. AC barely works
The hotel really needs updating. The elevator and halls were 100 degrees. The room was just as hot. It took the AC hours to cool the room off. I have always had great experiences at Holiday Inn Express Hotels. I will not rely on the brand again.
MARQUITA
MARQUITA ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 8์ผ
Rocky
Rocky ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 3์ผ
shower tub faucet too loose or part off sink drainage leaking water over floor
need to have tub rug almost fell diwn or slippery crazy....
dining room windows are too dirty
Richard D
Richard D ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 18์ผ
So, we reserved a one night stay online through hotels.com. I paid in full for this because I used my one key cash & paid the remainder. Checked out at 5 am on Friday and as of 3 days later, they're running my card used for incidentals multiple times a day for the full one night stay that was already paid for.
Donna
Donna ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 17์ผ
Vera
Vera ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 5์ผ
Breakfast was not available before 7:00 on weekends. Otherwise good stay.
Carla
Carla ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 4์ผ
Needs a remodel
Wade
Wade ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 4์ผ
Troy
Troy ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 28์ผ
I originally reserved a Suite with 2 Queen Beds and Sleeper Sofa. When we arrived I was informed that since I had booked through a "secondary service", that that reservation was not guaranteed! What?!?! If Expedia cannot be trusted to insure I get the room I reserved -- then why should I even use Expedia?
Additionally, this hotel is in absolutely horrible condition! Holes in the ceiling, bathroom doors that won't close or lock, exposed wiring in holes outside the elevator door, etc.
This hotel is an absolute embarrassment to the Holiday Inn Express franchise system and should be removed from their system.
I am demanding a full refund from either Expedia or Holiday Inn Express! Instead of a roomy suite, we crammed 4 adults into 2 average size queen beds (one with my adult daughter and her adult son!) in this pathetic excuse for a hotel! Again, I am demanding a full refund from either Expedia or Holiday Inn Express! And assurance from Expedia that this will never happen again!
James
James ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 26์ผ
Chief*
Chief* ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 22์ผ
Bell
Bell ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 22์ผ
Breakfast items were very impressive
Terrell
Terrell ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 22์ผ
It was dirty there was stuff under the bed a lot of water stains on ceiling other people's hair ties on the floor and the beds are so uncomfortable it was the worst night even
Cassie
Cassie ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 20์ผ
Location was great for my needs. When checking in I didnโt receive the room I had booked. Was told by staff that Expedia had over booked the room and they didnโt have one like I needed. Had to go purchase a cot to have sleeping space for everyone.
Randall
Randall ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 11์ผ
We have been coming to this hotel for the last 8 years mostly for convenience. At first it was great. Through the years, it has declined. Needs major maintenance. Rooms need paint, shower faucets, tubs with rust, tile floors with cracks (not good for bare feet). Staff short handed. Rare to find someone at the front desk. Back door should be locked for security but left open because it doesn't fit the door jam so it's hard to open and close. The grounds are mostly weeds and the pond next to the property is full of trash.
On the good side, breakfast . Staff keeps it well stocked and all the eating area clean.
Lynne
Lynne ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 11์ผ
The room was very clean and quiet.
Jerry
Jerry ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 6์ผ
Blah
We didnโt expect much but wonโt be staying again. Breakfast was good. Desperately needs updates. The toilets are so low. Beds were horrible but the pillows were ok. My husband did enjoy the chase and the desk was easy to work from. Front desk lady was nice but not from the area so getting information was difficult. Pool was closed and that absolutely infuriates me when it isnโt noted on the booking sites. Shower had hardly any pressure and the room was quite dirty.