Firstly I wanted to say the reception and hospitality staff were nothing but helpful and friendly, particularly Emanuel and Renato, however, the hotel and its management were woeful.
1. We were left without air-conditioning for the entire week stay, got woken up by outside sounds because we had to keep the balcony door open at all times. Chased three times for them to even come and look at it. Told we would be moved, however, after packing, then told there was no spare rooms after all. Had to ask for fans, given really cheap ones, one fell over and broke, the other we had to fix ourselves. Got absolutely no doubt the next people into our room are still putting up with the broken aircon, clearly no plan to actually fix it.
2. One of the showers was broken, again multiple requests to fix it and promises it would be looked at, but no, we spent all week, all using the one bathroom to shower.
3. Minor but irritating on top of everything, my bedside lamp was broken (yes did check it wasn't just the bulb), again, same situation as the shower, promises but nothing done. One of the lights in the kitchen just cut out randomly.
4. Usually you don't find a bad breakfast in hotels like these, not here though, never met staler croissants and not a one off, my stepson tried to have one every day with the same results. One morning I had to try all three coffee machines to get some coffee!
5. Generally kept running out of stuff, towels, menu items, stopped being surprised in the end.